Corporate Sales Manager (Business Travel)

Job Description:

Job Role Objective: The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also be responsible for maximizing our sales team potential, crafting sales plans and ensuring that Company remains competitive and innovative.

Key Accountabilities

• Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients. 
• Develop business strategies and plans towards profitable customer retention and expansion of Company share in shared accounts. Own the implementation of such plans.
• Maintain a strong pipeline of prospects and follow the sales process with the required rigors. Implement a robust sales governance framework, including regular review and feedback process.
• Upsell & Cross-sell various Products/ Service Offerings of the Company to new prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis.
• Remain informed about Industry developments, RFI/ RFP opportunities, Competition activity and product knowledge.
• Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
• Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
• Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery.
• Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary. 

Experience & Skill Requirements:

• 6-10years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred.
• Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com
• Successful previous experience as a sales manager, consistently meeting or exceeding targets
• Excellent customer service skills with proven negotiation skills.
• Experience in advising and interacting at an executive level, coupled with strong relationship management, communication and influencing skills.
• Strong business sense and industry expertise
• Should have an ability and past experience of successfully delivering in a fast paced dynamic environment.
• A progressive individual who has good understanding of Technology and Analytics.
• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.

Desired Profile / Criteria / Skills :