We have an great opportunity with an 105 year old dairy farm company

Job Description:

Location: Marine Lines, Mumbai

Position: CRM (Customer Relationship Manager)

Vacancies: 1

Company Type: A well-established dairy farm business

Qualifications: Any Graduation (Hospitality/Hotel background preferred)

Experience: 1-2 years

Gender: Male

Age Limit: Not specified

Work Timings: Rotational shifts

• 6 a.m. - 3 p.m.
• 1 p.m. - 9 p.m.

Working Days:

• 9 hrs shift, 6 days a week (Monday to Saturday)
• Work during peak festive seasons (Diwali, Ganpati, Dassera, Holi, Parsi New Year)

Salary:

• Best in Industry (It will be on Talisman HR Solutions Payroll)

Employee Benefits:

• Annual bonus or performance incentive
• Leave

Job Duration: Fixed term

Job Description:

• The ideal candidate should be at least a graduate with Min. 1 to 2 years of experience in handling clients, regular follow-ups of the customers.
• Maintaining healthy relations with the customers.
• Ensuring your existing customers are satisfied through after-service care, as well as gaining and using feedback,
• Acting as a single point of contact for complaints and escalating issues as appropriate
• Ensure that No customer’s complaint is left unresolved
• His/her motto should be that every Parsi Dairy Farm Customer leaves with a smile & feeling of satisfaction with them.
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest offers/schemes in order to increase sales.
• Understanding key customer individual needs and addressing these.
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Manage and train resources to ensure quality and consistency of service to customers.
• Daily communication with internal & external customers.
• Maintain complete and accurate customer correspondence data.
• Develop and update customer related reports.
• Identify and develop problem solving methodologies to resolve customer issues.

Key Skills Required:

• Excellent interpersonal and communication skills.
• Strong verbal and written English communication.
• Strong negotiation and influencing skills.
• Confidence in communication with colleagues and clients at all levels.
• Self-motivation and resilience.
• Team player with leadership skills.
• Positive attitude focused on customer satisfaction.