Customer care - female

Job Description:

Key Responsibilities:

• Customer Service: Handle customer inquiries and complaints efficiently and courteously, providing excellent customer support.
• Communication: Utilize fluent English communication skills to interact with customers through various channels including phone, email, and in-person.
• Reception Duties: Manage front desk operations, including greeting visitors, handling incoming calls, and directing them to the appropriate department.
• Sales Support: Assist the sales team by managing customer orders, processing transactions, and providing product information.
• Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback in the company database.
• Problem Resolution: Resolve customer issues by identifying problems, researching solutions, and implementing them effectively.
• Team Collaboration: Work closely with other team members to ensure seamless customer service and support.

Requirements:

• Experience: 1-2 years of experience in customer care, receptionist roles, or sales.
• Language Skills: Proficient in English; fluency in Marathi is a plus.
• Communication Skills: Excellent verbal and written communication skills.
• Interpersonal Skills: Strong interpersonal skills with a customer-centric approach.
• Problem-Solving: Ability to handle challenging customer situations with patience and empathy.
• Technical Skills: Basic knowledge of office software (e.g., MS Office) and customer relationship management (CRM) tools.
• Availability: Willingness to work from the office in Juhu, Mumbai, six days a week (Monday to Saturday).