Circle Head/ AVP Collection- Chennai

Job Description:

1. Strategy formulation and implementation:

• To achieve goals set by organization in terms of collection efficiency, provision reversals, etc
• To keep the team motivated at all times
• To develop liaison with alternative channels – Authorities, Influential Personalities, Prominent Lawyers etc.  so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department , in line with company’s rules and regulations
• Maintain an effective review mechanism to monitor results
• Educating DM’s on appropriate contract allocation practices and ensuring the adherence of the same whenever allocations required in the regions
• Ensuring and leveraging productivity of collections department employees right from inception

2. Budget & Profitability:

• To monitor , drive and review the field force towards achieving the budgeted recovery
• Ensure effective recovery of debt and NPA management
• Drive Profitability & Ensure Portfolio Quality Maintenance
• Ensuring Timely repossession to ensure minimal disposal losses, as per management norms

3. Product & Process related:

• To understand reports and review team basis of reports and data
• Identifying factors which can improve collection output
• Identify non-performers and report to Head of department
• Devise and develop process & procedures aimed at reducing cost of collections
• Co-create service standards in collaboration with other departments
• Ensure audit compliance and rating parameters are met

4. HR & People management:

• Provide guidance to teams to maintain an environment that encourages participation, teamwork
• Provide training support and content for functional and behavioural training of vertical field executives and managers for their development and retention
• Improving engagement of department
• To co-ordinate with the Accounts, Legal, Operations, H.R. and all other Functions for inputs and related functional support

5. Customer related:

Addressing customer concerns, pertaining to collections