Support Lead

Job Description:

• Experience:

1. 10– 15 + years of experience in a technical / IT support role, with at least 5 years in a leadership or managerial position.
2. Hand on experience in ERP system SAGE300.
3. Should have experience in working on L1 and L2 tickets.
4. Should have good communications.
5. Strong Knowledge in finance or accounting, including familiarity with financial processes, systems, and regulations.
6. Proven ability to manage and lead a technical support team in a fast-paced environment.

• Technical Skills:

1. Technical Proficiency: Familiarity with SQL, databases, and financial data management.
2. Support Tools: Experience with support ticketing systems, monitoring tools, and remote support technologies.
3. System Integrations: Understanding of system integration processes, particularly those involving finance systems.
4. Finance Systems Expertise: Knowledge of finance and accounting systems, ERP platforms, and financial reporting tools.

• Soft Skills:

1. Leadership: Strong leadership and team management skills, with the ability to inspire and guide a team to success.
2. Communication: Excellent verbal and written communication skills, with the ability to articulate complex technical and financial concepts to diverse audiences.
3. Problem-Solving: Analytical mindset with a focus on identifying root causes and implementing effective solutions.
4. Customer Focus: A strong commitment to customer satisfaction, with a proactive approach to addressing customer needs and concerns.