Customer Service Representative
15 Nos.
99481
Full Time
0.6 Year(s) To 2.0 Year(s)
2.40 LPA TO 4.00 LPA
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
12th / HSC - Other; Any - Any Graduation
Job Description:
We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of
casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.
Responsibilities:
- Handle incoming calls from customers promptly and professionally.
- Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.
- Deliver exceptional customer service to build trust and ensure customer satisfaction.
- Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software.
- Utilize in-depth knowledge of casino games, rules, and procedures to assist customers
- Address customer queries related to gameplay, account settings, promotions, and rewards
- Educate customers on new games, features, and updates.
- Log and document all customer interactions and resolutions accurately in the CRM system.
- Provide feedback and insights from customer interactions to improve processes and
Qualifications:
- High school diploma or equivalent required.
- oAssociate’s or Bachelor’s degree in a related field (preferred).
Skills:
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and prioritize effectively in a remote environment.
- Strong organizational skills and attention to detail.
- Ability to work independently with minimal supervision.
Requirements:
- Ready to work for rotational shifts.
- Proven experience in a customer service role, preferably in a call center or inbound process.
- Experience with technical troubleshooting in a customer-facing role.
- Prior knowledge or experience in casino operations or gaming systems is highly desirable.
- Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.
- Basic knowledge of online platforms, mobile apps, and gaming software.
- Strong analytical and problem-solving skills.
- Excellent communication skills (verbal and written).
- Strong interpersonal skills with a focus on empathy and patience.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Company Profile
The company is committed to continue serving our customers with the same passion, helping businesses reduce timelines, increase profits, and thrive together. The company helps reduce business costs by providing back office, AI, data labeling services, live chat, accounting, and bookkeeping services, while we specializes in developing versatile solutions that deliver high-quality and ongoing performance benefits for our customers.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.