185 Job openings found

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

Core Responsibilities: Complaint Resolution Ensure to handle and end to end resolution of complaints received on Escalations Channels like Banking Ombudsman, NHB, RBI, Management, Nodal Officer, Online Grievance Portal etc Comprehend, analyse and action complaints received under various escalation channels as per defined process, timelines and quality Ensure to update Management on the progress ...

Job Description: Position: Pipeline Support Engineer Work Location: Remote Mode of Interview: MS Teams Year of Experience: 4 to 8 Years Technical Skills: Software Delivery and Cloud Platform Service Support Functions: Jenkins Administration: Manage and administer Jenkins for efficient software delivery. Troubleshoot Jenkins-related issues. Provision access requests in Jenkins. Bitbucket Administration: Administer Bitbucket repositories. Create new repositories in Bitbucket. Provide support for Bitbucket-related inquiries. Puppet Administration: Administer Puppet for configuration management. Act ...

We are having an urgent opening for the position of Service Desk Technician II for a reputed company at the Navi Mumbai (Juinagar) location.  Job Summary: The Service Desk Technician II can be the first contact for customers to resolve their technical issues or to process their service requests. May also be an escalation point for ...

Department Management: Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus. Ensure smooth administrative operations and high team performance to maintain an excellent student experience. Student Journey Management: Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement. Conduct ...

Responsibilities: Assists with resolving supervisor-escalated customer inquiries related to account level information, and provides technical assistance as required. Supports internal and external customers. Tracks and reports data for management action. Solves moderately complex problems, time sensitive inquiries, and multi-task in high-volume situations. Identifies and escalates issues to appropriate sources. Works under general supervision and established procedures. May ...

Manager, Technical Support: As a Player/Coach, you will be responsible for being hands on and leading, growing and developing your team, who help our customers by diagnosing and troubleshooting problems. You will manage the team's day-to-day functions as they use their knowledge to resolve issues and drive superior customer support to ...

Job Description:   Position: Operation manager   Location: Ahmedabad   Experience requirement: 5+ years   Notice Period: Immediate to 30 days      Job Description   Overview - Operations Manager plays a crucial role in driving operational excellence, managing resources effectively, and ensuring the organization's overall success through efficient and streamlined processes.   Roles and responsibilities     Position : Operation Manager Spares Enquiry to closure Spares Order planning Closely tracking Spares Enquiry ...

Key Roles & Responsibilities:  Familiarize the team with the customer needs, process SOP's and products and governingcompliance.  Determining training needs of employees and conducting suitable training programs toenhance their operational efficiency leading to increase productivity.  Provide status reporting of team activities against the program plan or schedule.  Cascade all necessary ...

SKILL TITLEEnd User Computing KEY SKILLS ( MANDATORY)"Scope is L2 supporting 24/7Google Site supportBomgar supportSupport laptops, Printer etc8500+ laptops, 250+ printers, 170+ AV roomsEUC L2 Engineer (Remote Support)Google Workspace Admin - L2 Google Workspace Admin - L3" JOB DESCRIPTION (DETAILED)EUC Support Experience: 3-5 YRS Location: Hyderabad - WFO Role - End User ...