1 Opening(s)
3.0 Year(s) To 7.0 Year(s)
3.00 LPA TO 9.00 LPA
Role/ Job Title: Operations Manager-Digital Lending (Consumer Loan)
Function/ Department: Retail Assets - Business Banking
Job Purpose:
The role holder has the responsibility to manage operations for the entire gambit of Retail Asset products offered by the bank. The role holder is expected to assist in making policy and strategic decisions, as well as the ...
1 Opening(s)
5.0 Year(s) To 6.0 Year(s)
11.00 LPA TO 12.00 LPA
Role/ Job Title: Operations Manager-Digital Lending (Consumer Loan)
Function/ Department: Retail Assets - Business Banking
Job Purpose:
The role holder has the responsibility to manage operations for the entire gambit of Retail Asset products offered by the bank. The role holder is expected to assist in making policy and strategic decisions, as well as the ...
1 Opening(s)
6.0 Year(s) To 10.0 Year(s)
10.00 LPA TO 12.00 LPA
The ideal candidate should understand workforce capability development in a fast-paced service industry and be able to train teams on customer handling, product knowledge, broadband technology basics, installation processes, troubleshooting, service quality, and soft skills.
Key Responsibilities
1. Training Need Analysis & Capability Development
Identify training needs across departments such as Sales, Customer ...
2 Opening(s)
1.0 Year(s) To 3.0 Year(s)
2.16 LPA TO 3.60 LPA
Needed good command over english
Critical Thinking
High EQ
Answer Support chats with defined SLA
Answer Support tickets with defined SLA
Improved FCR
Reduce ART
Empathize with customers and help wherever needed .
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the ...