2718 Job openings found

Job Title: Assistant Manager II/Deputy  Manager I Department: Membership (Customer Support profile) Reports to: Deputy Vice President   Experience:2-3 years Required Qualification: Diploma/Graduate in Commerce/Finance/Business Management Diploma in IT or equivalent Preferred Qualification: Diploma/Graduate in Commerce/Finance/Business Management, Diploma in IT or equivalent. Candidates with experience in phone banking in banks/Insurance/MF, client servicing role shall be considered favorably Skill, Knowledge &Trainings: The incumbent ...

Job Description for Customer Service Key Responsibilities: Acceptance and scrutiny of financial and non-financial transaction over the counter. Addressing queries of walk-in investors and distributors. Time-stamping applications and ensuring necessary system entries and dispatch to RTA local branch Coordinate with RTA branches which are part of the corresponding Zone and with local sales team ...

Job Description for Customer Service Key Responsibilities: Acceptance and scrutiny of financial and non-financial transaction over the counter. Addressing queries of walk-in investors and distributors. Time-stamping applications and ensuring necessary system entries and dispatch to RTA local branch Coordinate with RTA branches which are part of the corresponding Zone and with local sales team ...

Job Description for Customer Service Key Responsibilities: Acceptance and scrutiny of financial and non-financial transaction over the counter. Addressing queries of walk-in investors and distributors. Time-stamping applications and ensuring necessary system entries and dispatch to RTA local branch Coordinate with RTA branches which are part of the corresponding Zone and with local sales team ...

Role Details: Designation: Senior Manager- Digital Customer connect and Experience, OutboundRole type: Individual contributorDepartment: DigitalReporting to: AVP and Lead Digital Customer connect & ExperienceLocation: Mumbai HO Your Role (summary): This role will be responsible for 1. Establish out bound Customer connect for helping customers/ prospects and partners with out bound queries2. Implementing Digital customer service strategies to ...

Role Details: Designation: AVP and Lead Digital Customer connect ExperienceRole type: People ManagerDepartment: DigitalReporting to: Director and Head- DigitalLocation: Mumbai HO Your Role (summary): AVP and Lead Digital Customer connect and Experience This role will be responsible for 1. Establish Customer connect for helping customers with challenges faced for transactions or servicing their queries2. Developing and implementing Digital customer ...

Job Description for Client Services Officer - Chennai Key Responsibilities: Acceptance and scrutiny of financial and non-financial transaction over the counter. Addressing queries of walk-in investors and distributors. Time-stamping applications and ensuring necessary system entries and dispatch to RTA local branch Coordinate with RTA branches which are part of the corresponding Zone and with ...

Job Description for Client Services Officer - Chennai Key Responsibilities: Acceptance and scrutiny of financial and non-financial transaction over the counter. Addressing queries of walk-in investors and distributors. Time-stamping applications and ensuring necessary system entries and dispatch to RTA local branch Coordinate with RTA branches which are part of the corresponding Zone and with ...

Job Title: SQL Developer Location: Coimbatore About Us: We are a leading IT solutions provider dedicated to deliveringinnovative technology solutions that empower businesses to achieve their goals efficiently andeffectively. Position Overview: We are looking for an experienced SQL Developer to join our team. The idealcandidate will have a minimum of 5 years of ...

TC- UPTO- 1.70 LPA to 2.00 LPA + Incentives    1.Check the Files as per company standards and ensure there no mistakes in data entry  before files achieves DOVR status.    2.Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving  DOVR status.    3.Prepare a note sheet with notes reflecting all queries and pending documents. This note  sheet is the support tool to call the customer and resolve pending issues    4.NECESSARILY call the customer. We expect all customers to be called so that we  acknowledge the receipt of his application and papers. Confirm pending documents,  agree to next action for every document and query. There are instances when a customer  is unable to take a call, in such cases send an email.    5.Prepare the interview sheet on line and as part of the interview sheet, update all pending  documents and queries. All pendency’s to be assigned for next action, date & time, the  person who will perform the next action.    6.Refresh dashboard to understand if all pending documents and queries are resolved even  while the status remains ITPD.    7.Ensure all actions due by all concerned are taken, follow up done with the customer and  SO, if required, new action date and time assigned. Wherever required due escalations  to be done for non-performance of action due    8.It is expected that the Officer Credit will complete the file and move it to RHDFC stage  in 3 working days of the file achieving DOVR status.    9.80% of the files submitted as RHDFC should not appear in File Requirements (FR).    10.The rest 20% should be resolved within 2 working days of the FR being raised.      11.All queries raised or pending documents identified by the team need to examined and in  case not found genuine, revert to them immediately so that the file does not reflect in  FR for the wrong reasons.    12.If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the  query, update and revert to HDFC. In case the query resolution requires submission of a  document, try to secure the same on email preferably so as to save time. If the  documents are voluminous or cannot be mailed for any other reason, ensure assignment   to the customer and / or the SO such that the files move to Re-review stage within 2  days of the FR being raised.           Skill sets required for this job description:  ?Conversation Skills:  The OC should be able to converse in the local and English  language fluently. Must not reflect a local language bias whilst conversing in English  ?Analytical Skills: Ability to analyze the individual’s application in terms of ability to  pay, reasons for the person to pay a higher EMI than the norms, derive the cost of  property taking into account localized costs elements, decipher KYC documents and  ensure compliance, read the CIBIL report and interpret scores. Identify any hints of  fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank  statement, identify abnormal trends and seek clarifications.  ?Ability to convince: Must possess probing skills to ask and seek so as to be convinced  herself. Carry convictions and ability to convince through written language and if  required through verbal skills another person in HDFC appraising the file.    Appraisal:  1.Loan Application Form:  i. KYC check on address and identity with the KYC documents submitted.  ii. Income details match with the income proof papers provided  iii. Bank details on the form match the statements provided  iv. Property cost on the form matches with property related documents provided  v. Own contribution details on the form match with proof provided  vi. BSA code mentioned on the form matches the one reflecting on the system  vii.Obligations mentioned on page 3 of the form reflect in the bank statements  viii. Property address as mentioned on the form and the property documents submitted  ix. Signature on the form matches with signatures on self-attested KYC documents    Eligibility: -    1-MBA in Finance stream is must.  2-He/She must have 01 years of Experience in Processing of Home Loan Self Employed  Cases/Files.  3-He/She must Excellent Communication Skills.  4-He/She must be able to Discuss with Customers and concern Managers as and when required.