2 Opening(s)
2.5 Year(s) To 5.0 Year(s)
3.00 LPA TO 5.50 LPA
Looking for a training specialist to design and deliver training programs for contact center teams.
Key Responsibilities:
Train new and existing agents on systems, call handling, and processes
Coach on customer service, issue resolution, and improving customer satisfaction.
Identify skill gaps and provide regular feedback through coaching and audits.
Track training effectiveness using key performance ...
1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
4.00 LPA TO 7.00 LPA
Identify and assess the training needs of the organization through consultation with managers
Evaluate employee performance to gauge where skills are lacking
Design and Conduct seminars, workshops, individual training sessions etc. to address skill gaps in employees
Translate needs into training that help groom the employees for the next levels of their career ...