AM Digital Transformation based at Head office at Mumbai & Pune

Job Description:

This role is to implement organization’s loyalty program strategy in a particular geography and drive the same
as a loyalty champion in his / her region with a responsibility of scaling up the program as per agreed metrices
and create a monthly reporting mechanism for the internal stakeholders for real time update and course
corrections, if the need be.

ROLE AND RESPONSIBILITIES

 New Member Registration – Carpenters and Contractors Onboarding
 Training and Participation in Onboarding Process - Support and Train sales team to drive enrolments.
 Regular Market Visit - Meeting, educating & continual interactions with dealers on references &
leads.
 Drive Activation and Member Engagement
 Regular Coordination with Sales team in terms of members engagement - Enrolled members should
start engagement within a quarter.
 Manage Program Collaterals - Provide Program Kits, User manual etc. to drive activation.
 Designing and Managing of Engagement Calendar - Execute engagement activities as per designed
calendar in terms of Carpenters and Contractors meets, Reward Distribution etc.
 Program Governance
 Build Relationship with Active Members - Timely Member issue resolution for priority set of member.
 Sales Team reporting and performance check - Track and assist sales team on WhatsApp group,
Extract, analyse and interpret data from different sources to enable data visualization and translate
findings into simple actionable insights.
 Uphold data governance standards and ensure data is captured consistently and appropriately across
different touch points and channels and in compliance with the GDPR regulations.
 Manage projects in order to deliver them on time and within budget.

Desired Profile / Criteria / Skills :

QUALIFICATION AND SKILL SET
 Minimum of 5 years' experience in a sales and marketing function.
 Exposed to any of the available tool to manage Customer and Influencer loyalty.
 Proficient user of MS Office: Excel, Word, PowerPoint.
 Good copywriting, proofreading skills and excellent attention to details.
 Strong on data analytics and possess a commercially bend of mind.
 Strong Collaboration Skills to coordinate well with different Business Verticals.
 Open to exhaustive travel schedules.
 Strong communications skills, working closely with multiple stakeholders and aligning each one of
them.