1486 Job openings found

Key Responsibilities: -          Manage all aspects of customer interaction, including social media (Instagram/Facebook), WhatsApp, voice calls, emails & video calls. -          Ensure a high level of customer satisfaction and explore upsell and cross-sell opportunities within the existing customer base to maximize revenue. -          Resolve customer inquiries and requests promptly, ensuring strong customer satisfaction. -          Offer necessary consultations to ...

Responds to Customer Complaints. Evaluates and Resolves Problems of Customers. Assists In Installing the Equipment. Analyses, Inspects & Reviews findings to determine the solution to the problem that the customer demands. Offers Customer Training for the Product. Works Alongside with technical sales engineers. Monitors Performance of the products. Provides Customers with regular reports and feedback on their ...

Role: Head Technical and Design Designation: Senior Manager- Head Technical and Design Department: TechnicalReporting to: DirectorReportees: Team of Design and R&D Job summary The purpose of this role is to undertake following across all plants :- Ensure the finalization the design as well as operational requirements of the products- To identify and adopt new ...

We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.   Responsibilities:   Handle incoming calls from customers promptly and professionally.  Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.  Deliver exceptional customer service to build trust and ensure customer satisfaction.  Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software. Utilize in-depth knowledge of casino games, rules, and procedures to assist customers  Address customer queries related to gameplay, account settings, promotions, and rewards  Educate customers on new games, features, and updates.  Log and document all customer interactions and resolutions accurately in the CRM system.  Provide feedback and insights from customer interactions to improve processes and  Qualifications: High school diploma or equivalent required.  oAssociate’s or Bachelor’s degree in a related field (preferred).   Skills: Excellent communication and customer service skills.  Ability to manage multiple tasks and prioritize effectively in a remote environment.  Strong organizational skills and attention to detail.  Ability to work independently with minimal supervision. Requirements:    Ready to work for rotational shifts. Proven experience in a customer service role, preferably in a call center or inbound process.  Experience with technical troubleshooting in a customer-facing role.  Prior knowledge or experience in casino operations or gaming systems is highly desirable.  Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.  Basic knowledge of online platforms, mobile apps, and gaming software.  Strong analytical and problem-solving skills.  Excellent communication skills (verbal and written).  Strong interpersonal skills with a focus on empathy and patience.  Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 

Computer friendly, email handling, strong follow-ups, customer segmentation, and building strong customer relationships     A Customer Relationship Management (CRM) professional is responsible for managing and enhancing customer relationships to improve satisfaction, retention, and overall business outcomes. This involves overseeing customer interactions, implementing CRM strategies, and ensuring data accuracy within the CRM system. Key responsibilities include ...

The incumbent will be responsible for driving city-level growth through strategic planning, operational excellence, and customer satisfaction. This role oversees end-to-end city operations, including marketing initiatives, team management, cost optimization, compliance, and new store launches, ensuring alignment with business goals and delivering a seamless consumer experience.   Promote City Growth Suggest and implement ...

Role Details: Designation: Lead Digital Customer connect ExperienceRole type: People ManagerDepartment: DigitalReporting to: Director and Head- DigitalLocation: Mumbai HO Your Role (summary): AVP and Lead Digital Customer connect and Experience This role will be responsible for 1. Establish Customer connect for helping customers with challenges faced for transactions or servicing their queries2. Developing and implementing Digital customer service ...

Role Details: Designation: AVP and Lead Digital Customer connect ExperienceRole type: People ManagerDepartment: DigitalReporting to: Director and Head- DigitalLocation: Mumbai HO Your Role (summary): AVP and Lead Digital Customer connect and Experience This role will be responsible for 1. Establish Customer connect for helping customers with challenges faced for transactions or servicing their queries2. Developing and implementing Digital customer ...

A Sales Executive is a professional responsible for driving revenue growth by identifying and securing new clients, while also maintaining relationships with existing customers. They are the face of the company during the sales process, presenting products or services, negotiating deals, and ensuring customer satisfaction. Essentially, they are key players in building a ...

Role Overview: As a Supply Chain and Order Management Specialist, you will be responsible for overseeing the end-to-end order management process while driving process excellence initiatives within the supply chain and logistics functions. You will play a critical role in optimizing order fulfillment processes, enhancing supply chain efficiency, and ensuring ...