1486 Job openings found

Key Responsibilities: ● AI Strategy & Solution Design: ○ Design AI-based solutions (chatbots, voice bots, AI-driven CRMs, etc.) to automate and enhance the customer care experience. ○ Identify and evaluate AI tools and platforms that can be integrated into our current systems. ○ Develop a long-term AI strategy for the ...

Role Details: Designation: Senior Manager- Digital Customer connect and Experience, OutboundRole type: Individual contributorDepartment: DigitalReporting to: AVP and Lead Digital Customer connect & ExperienceLocation: Mumbai HO Your Role (summary): This role will be responsible for 1. Establish out bound Customer connect for helping customers/ prospects and partners with out bound queries2. Implementing Digital customer service strategies to ...

Job Summary: We are seeking a highly motivated and experienced AM - Technical Sales. As a Technical Sales, you will be responsible for driving sales growth and providing technical expertise to our customers. Your role will primarily focus on pre-sales support, product approval, and ensuring customer satisfaction. If you have a ...

The Service Customer Relations Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction. Job Duties : Greets customers in a timely, friendly manner Think quickly on your feet and handle ambiguity Establish rapport and ...

The Service Customer Relations Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction. Job Duties : Greets customers in a timely, friendly manner Think quickly on your feet and handle ambiguity Establish rapport and ...

Role Details:Designation: Senior Manager- Digital Customer connect  Experience, InboundRole type: Individual contributorDepartment: DigitalReporting to: AVP & Lead Digital Customer connect & ExperienceLocation: Mumbai HO Your Role (summary): This role will be responsible for1. Establish in bound Customer connect through calls, mails, messages and social media feeds for helping customers/ prospects and partners with in ...

As the Business Operational Head in the Travel Industry, you will lead the operational functions of the business to ensure seamless and efficient travel services. This role involves strategic planning, process optimization, and effective management of teams to deliver exceptional customer experiences and achieve business objectives. Key Responsibilities: Operational Strategy: Develop and implement ...

Conducting research to identify potential customers or clients for the company's services. Generating leads through various methods, such as cold calling, email marketing, and social media outreach. Building and maintaining relationships with customers to ensure their satisfaction with the company's services. Responding to customer inquiries and concerns in a timely and professional manner. Collaborating ...

CRM, or Customer Relationship Management, is a strategic approach and technology used to manage a company's interactions with current and potential customers. It aims to improve customer relationships, streamline processes, and ultimately drive business growth. CRM systems provide a central hub for capturing and organizing customer data, facilitating better communication, and personalizing interactions ...

Key Responsibilities • Customer Relationship Management • Serve as the primary point of contact for customers, addressing inquiries and concerns. • Maintain long-term relationships with clients and ensure high customer satisfaction. • Follow up on orders, payments, and after-sales support. • CRM & Data Management • Maintain and update the CRM system with accurate customer ...