189 Job openings found

Responsibilities Serve as first point of contact for existing and potential clients to address queries, complaints, and escalations. Providing a professional, efficient, accurate and customer orientated service in line with greed standards and processes. Prioritizing workload as required and ensuring all client queries are dealt with appropriately to guarantee client satisfaction. Maintaining a positive, ...

Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...

  Roles and Responsibilities Must have 6 to 8 years of experience in development, implementation and sustained support of the BMC Helix IT Service Management system and writing custom workflows using Remedy forms and objects like Active Links, Filters and Escalations Hands on experience in BMC Helix Innovation Suite, BMC Helix MCB & ...

Group Account Manager Our Client Services team serves as the first line of contact with our clients. They identify client needs and work strategically to provide thoughtful solutions with measurable results. We don’t just strive to solve our client’s problems; we challenge ourselves to transform their entire category. As a Group Account ...

Roles and responsibilities :   Provide work direction and guidance to team members. Establish systems and procedures in the team. Groom self and team to support vertical growth. Allocate work and tasks to the team. Report to the manager on performance, status and any escalations. Facilitate and participate proactively in ...

We have an opening for the position of Customer Relationship Executive for a Reputed Company at the Delhi (Okhla Phase 2) location.   Key responsibilities : Responsible for taking calls, and responding to emails and chats. Handle customer complaints, and provide appropriate solutions and alternatives within the time limits The candidate will be aligned with our Customer Support vertical ...

Manage a team of VRMs by driving business agendas and support activities required to facilitate business Lead from the front by taking calls and imparting on the job exposure / training to VRMs in handling important clients and concluding the transaction online Monitor the Call records and listen to live calls via. ...

Please find the details below   Position :windows admin/ vmware admin Location : Pune Experience requirement : 2 Years     Job Description   End-user support (Helpdesk, Tier 1 & 2) Incident management & escalation process Datacenter Monitoring & troubleshooting. – Monitoring of Server, Storage, Backup, and process availability to all system users and perform necessary maintenance & troubleshooting to support system ...

Performance measured on the following KPIs: Assist and support the Commercial team as it periodically renegotiates and enhances the client contracts Responsible for the timely delivery and analysis of the consolidated management accounts, forecasts and budgets for the Client globally Preparation of monthly Client Board Packs and Commentary incorporating all client entities Support the ...

Roles and responsibilities :   Provide work direction and guidance to team members. Establish systems and procedures in the team. Groom self and team to support vertical growth. Allocate work and tasks to the team. Report to the manager on performance, status and any escalations. Facilitate and participate proactively in ...