1 Opening(s)
8.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
The Incident Manager adheres to the set policies, processes, and systems for the delivery and implementation of a quality incident management processes• The incident manager is responsible for overseeing the coordination, planning, and organization of resources for the resolution of Incidents.The Incident Manager is responsible for the end-to-end management of ...
1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
2.00 LPA TO 5.50 LPA
Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats
Title Associate L1
Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...
2 Opening(s)
3.0 Year(s) To 6.0 Year(s)
1.00 LPA TO 21.00 LPA
Please find the details below
Position :Incident Manager/ L4 Technical Support Specialist
Location : Work from home
Experience requirement : 3-6 Years
Job Description
Mobile platform testing knowledge and understanding.
Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools.
Understanding of API (e.g. HTTP requests and responses structure).
Understanding of application flow from three different perspectives: end-user, developer and ...
3 Opening(s)
5.0 Year(s) To 8.0 Year(s)
15.00 LPA TO 20.00 LPA
Requirements:
Mobile platform testing knowledge and understanding.Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools.Understanding of API (e.g. HTTP requests and responses structure).Understanding of application flow from three different perspectives: end-user, developer and client.Advanced English.Excellent negotiation and communication skills.Nice to have: project management skills.Nice to have: ITIL framework knowledge.Nice ...