562 Job openings found

Key Responsibilities: Good in Excel Analysis Considerable customer handling experience from order booking to cash. Customer order processing/contract review , Study the order; any discrepancy in order (related to payment terms, price, or inco) communicated back to Sales and/or customer for amendments. Get the order loaded in system on time Place indent or initiate requirements ...

  Job Summary We are looking for a proactive and customer-focused Customer Support Coordinator with experience in the printing industry. The candidate will be responsible for coordinating with customers, handling inquiries and complaints, following up on orders, and ensuring smooth communication between customers and internal departments. Key Responsibilities Handle customer inquiries, complaints, and service ...

Job SummaryWe are looking for an experienced Customer Support Executive with strong knowledge of logistics and freight forwarding operations. The candidate will be responsible for managing client communication, coordinating shipments, ensuring timely documentation, tracking cargo movement and resolving customer queries. The ideal candidate should have hands-on experience in freight forwarding, ...

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

✨ Job Opportunity – Customer Support Executive (E-commerce) ✨ 📍 Location: Ahmedabad👩 Gender: Female candidates only💼 Experience: 6 months – 1 year💰 CTC: ₹20,000 – ₹25,000 📝 Job Description: Handle customer calls, emails, and chats professionally. Provide accurate information about products, services, and order status. Resolve queries, complaints, and escalations within timelines. Coordinate with internal teams ...

  Description: We have an urgent opening for the position of Sr. Executive – Customer support for a reputed company in Kharghar Location.   Designation:Sr.Executive - Customer Support Qualification:B.com/ B.sc Experience:Min 1 to 3 Years  CTC: As per Industry Standards Office: Kharghar, Navi Mumbai Type of Industry: Real Estate / Financial Institutions / Home loan Finance companies. Job Description:-  Responsibility : Should be able to ...

We have an opening for the post of Asst. Manager Customer Support for a reputed Infrastructure company in Navi Mumbai(Sanpada).   Please find the details for the same: Designation: Asst. Manager Customer Support  Qualification: Graduate Experience: 1 to 2 Years Salary:As per company Norms Week Off: Sunday & Sat Half Day   Candidates Profile: Good English Communication. Presentable Very Confident. Organize Leadership quality Banking knowledge (loan, ...

About the Role Company is looking for a dynamic Head of Operations – Pan India to lead and scale our nationwide IoT deployment and support ecosystem. This role is pivotal in ensuring the highest uptime for IoT devices installed across three key verticals — Logistics, Cold Chain, and School Mobility. You will lead ...

We have an opening for the position of Technical/Customer support associate for a disputed Company for the Pune location.   Job description: Support schools through email/phone. Outbound calls/mails for customer support. Visit schools for on-the-ground support                          Provide product training to the client.            ...

We have an opening for the position of Customer Support Executive for a disputed Company for the Indore (MP) location.   Job description: Support schools and parents through email or phone. Outbound calls/mails for customer support. Visit schools for on-ground support                            Desired Profile of the candidate skills: Ability and willingness ...