561 Job openings found

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

To perform all the activities of Quality assurance departments. Ensure that SOPs are available for all quality related activities and they are current. Prepare and review all quality assurance related documents such as SOPs, log book, format, etc. Responsible for the Release of the final products. Review batch sheet, packing sheet and final product ...

 Location: AndheriJoining: Immediate joiners preferred / within 30 daysIndustry: Banking, NBFC, FinTech (Preferred)Key Responsibilities: Design, develop, and manage daily, weekly, and monthly MIS reports for keystakeholders, ensuring accuracy and timeliness. Create and maintain automated dashboards and reports using Excel and PowerBI for better data visualization and decision-making. Analyze large datasets to identify trends, patterns, and insights ...

1. Previous working experience as a MySQL Developer for (3-5) year(s)2. Strong proficiency in MySQL database management3. Decent experience with recent versions of MySQL4. Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM5. Knowledge of MySQL features, such as its event scheduler, Trigger, Views, functions.6. Knowledge of limitations ...

Job Title: Senior .NET Developer Location: Mumbai Department: Information Technology / Software Development Job Description: The Senior .NET Developer will be responsible for designing, developing, and maintaining .NET applications. This role requires in-depth technical expertise in .NET technologies, as well as a strong understanding of financial products, portfolio management systems, and ...

1. To perform all the activities of Quality assurance departments. 2. Ensure that SOPs are available for all quality related activities and they are current. 3. Prepare and review all quality assurance related documents such as SOPs, log book, format, etc. 4. Responsible for the Release of the final products. 5. Review batch sheet, ...

Key Responsibilities: ● AI Strategy & Solution Design: ○ Design AI-based solutions (chatbots, voice bots, AI-driven CRMs, etc.) to automate and enhance the customer care experience. ○ Identify and evaluate AI tools and platforms that can be integrated into our current systems. ○ Develop a long-term AI strategy for the ...

Team Manager-Outbound Customer Care - CLCM   Job Title : VC-Team Mgr-Outbound Customer Care   Business Unit (PA) : Virtual Care   Team : PhoneBanking Care   Reports to (job) :  State Head / Unit Head   Location of role : Pan India   Job Fn : Service   Role Type: Supervisory Role No of direct reportees:  12 Travel Required: No     Job Purpose Responsible for managing a team ...

What you will work on:We are looking for an experienced L2 Support Engineer to join our technical support team. Theideal candidate will have strong written and verbal communication skills, a solid understanding ofSQL, and excellent diagnostic abilities. In this role, you will handle complex technical issuesescalated from Level 1 support, ...

Industry – BFSI only. Role/Job Title: Customer Service Executive Retail Assets Function/ Department: Customer Experience Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Roles & Responsibilities: Will be required to provide excellent customer service and ...