14 Job openings found

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

Role Overview:The Cluster Head is responsible for end-to-end operational ownership of multiple centers within an assigned cluster, ensuringachievement of mobilization, training, placement, and compliance targets as per client CSR mandates. The role acts as thebridge between Program Managers and Center-level teams.Key Responsibilities: Manage multiple training centers (or as assigned) within ...

Role Overview:The Team Leader – Pre-Sales will be responsible for managing the pre-sales team, ensuring proper lead handling, CRM management, reporting, and training. The role also involves conducting Zoom meetings with clients and delivering presentations for Dholera. Candidates with real estate experience or prior team leadership experience are preferred. Key Responsibilities 1. ...

We are hiring Customer Service Executives to manage customer communication across calls, emails, and chat. The role requires excellent communication skills and the ability to resolve queries  promptly and professionally.    Key Responsibilities    Handle inbound customer calls, emails, and chat queries  Provide accurate information regarding loan applications, status, and troubleshooting  Maintain a high level of customer satisfaction by ensuring quick and clear resolutions  Follow process guidelines and meet productivity/service targets  Coordinate with internal teams for escalations or technical issues    Required Skills & Experience   Minimum 1 year of experience in inbound calling, email handling, and chat process  Strong proficiency in English & Hindi communication  Good customer-handling and problem-solving skills  Ability to multitask and work under pressure  Basic technical understanding (applications, system navigation, troubleshooting)  Comfortable working on weekends/holidays as required  Customer-focused and target-driven mindset    6 Days Working (Rotational Weekoff)  Shift timings : 10AM-7PM   

Project Role : Application Support Engineer  Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.                                            ...

Working Days Monday to Friday - 6.30pm to 7am (No pick and drop) Roles & Responsibilities  Talking to doctors $ take orders. Make Sales order Prepare sales report Handling company sales number / whatsapp / Mail.Sales Focus for Each Clinic and Group:1- Develop and implement sales strategies to drive revenue growth ...

Job Title: RTA Analyst (Real-Time Analyst) Location: Gurgaon Job Type: Full-Time Reports To: Real-Time Analyst (RTA)  Job Summary: The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the real-time performance of a call center, with a specific focus on leveraging Verint and Queue Monitoring tools. Key Responsibilities: Real-Time ...

Job Title: Store Executive Experience- Minimum 2 years Location:  UAE Role Purpose: Customer focus - Delivering products well within customer’s expectations on delivery, service, communications etc., Safety- Building a safer work environment through People centric actions Quality- Relevant Product quality acceptable to the customer without any defects Delivery- Delivering on committed timelines either to the customer or ...

Position:          Asst. Manager/Manager - HR(Cluster) Location:         Fort - Mumbai Experience:     8 - 12 Years Industries:      Engineering Responsibilities: Oversee and monitor HR operations for all cluster locations from the corporate office. Act as a central HR business partner for plant HR teams and cluster leadership. Coordinate and track ...