138 Job openings found

Job Description: We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...

We are looking for an innovative and experienced Quality Analyst to join our team. The Quality Analyst is responsible for developing and supporting the planning, design, and execution of test and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases ...

Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...

Quality culture: Setting the program's quality culture Quality agreements: Providing guidelines to support the implementation of quality agreements Quality management system (QMS): Providing training and mentoring associates in the quality department, and administering policies and procedures, quality records, and external certifications Quality performance: Measuring and analyzing quality performance Supplier quality: Providing strategic direction and vision for supplier quality, and ...

We are seeking a detail-oriented and highly skilled Quality Analyst to join our technical support team. Theideal candidate will be responsible for ensuring the highest quality of service delivery, monitoring supportprocesses, and identifying areas for improvement. This role demands strong communication skills, technicalexpertise, and the ability to work collaboratively in ...

Key Responsibilities Call quality monitoring. Providing Feedback to DGE. Generating daily, weekly & monthly Quality Reports. Upgradations of business processes. Formulating Assessment Program. Monitoring changing trends. Drawing feedback and checking quality of maintenance. Keeping track of latest industry trends. Creation of evaluation program. Requirements: Min 01 years’ relevant experience. Excellent Communication Skills. Proficient in MS-Excel. Excellent Internet Research & Computer skills. 7 QC tool knowledge ...

Quality culture: Setting the program's quality culture Quality agreements: Providing guidelines to support the implementation of quality agreements Quality management system (QMS): Providing training and mentoring associates in the quality department, and administering policies and procedures, quality records, and external certifications Quality performance: Measuring and analyzing quality performance Supplier quality: Providing strategic direction and vision for supplier quality, and ...

Responsibilities for QA Engineer Create tests to identify software problems Analyze bugs and errors found during tests Document results of tests for the software development team and track the same untill the release Recommend improvements in software to enhance user experience Motivate the development process for efficiency and performance Works together with the software developer to ...

Quality Inspector Responsibilities: Perform regular quality assessments on all incoming materials from vendors and outgoing products for shipping. Reject all products and materials that fail to meet quality expectations. Read blueprints, plans, and specifications to understand the requirements of products and services. Measure product dimensions, examine functionality, and compare the final product to the ...

Quality Analyst (QA) Engineer creates and executes product test plans to ensure software products meet design specifications and product quality standards. Assists the Development team with process improvements to improve product quality   What you will be doing:   Analyze requirements and design, build and execute test cases to assure the quality of the ...