135 Job openings found

We are looking for a meticulous Quality Analyst specializing in Sales process. The ideal candidate will be responsible for establishing and maintaining quality parameters, conducting call monitoring, facilitating feedback sessions, and actively collaborating with the headquarters team for continuous process improvements. If you possess a keen eye for detail, a commitment ...

We are looking for an innovative and experienced Quality Analyst to join our team. The Quality Analyst is responsible for developing and supporting the planning, design, and execution of test and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases ...

Job Description: We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...

Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...

Quality culture: Setting the program's quality culture Quality agreements: Providing guidelines to support the implementation of quality agreements Quality management system (QMS): Providing training and mentoring associates in the quality department, and administering policies and procedures, quality records, and external certifications Quality performance: Measuring and analyzing quality performance Supplier quality: Providing strategic direction and vision for supplier quality, and ...

We are seeking a detail-oriented and highly skilled Quality Analyst to join our technical support team. Theideal candidate will be responsible for ensuring the highest quality of service delivery, monitoring supportprocesses, and identifying areas for improvement. This role demands strong communication skills, technicalexpertise, and the ability to work collaboratively in ...

Key Responsibilities Call quality monitoring. Providing Feedback to DGE. Generating daily, weekly & monthly Quality Reports. Upgradations of business processes. Formulating Assessment Program. Monitoring changing trends. Drawing feedback and checking quality of maintenance. Keeping track of latest industry trends. Creation of evaluation program. Requirements: Min 01 years’ relevant experience. Excellent Communication Skills. Proficient in MS-Excel. Excellent Internet Research & Computer skills. 7 QC tool knowledge ...

  Qualifications and Requirements   Responsibilities: Manual Test Automation, and strong in QA Documentation,   Design, develop, and maintain manual & automated test scripts, test documentation, JIRA/Confluence for Mobile, Web and backend applications, Implement and manage test automation frameworks.   Test Planning & Execution: (For Sr QA) Develop comprehensive test plans, test cases based on requirements and specifications. Execute ...

Quality culture: Setting the program's quality culture Quality agreements: Providing guidelines to support the implementation of quality agreements Quality management system (QMS): Providing training and mentoring associates in the quality department, and administering policies and procedures, quality records, and external certifications Quality performance: Measuring and analyzing quality performance Supplier quality: Providing strategic direction and vision for supplier quality, and ...

Responsibilities for QA Engineer Create tests to identify software problems Analyze bugs and errors found during tests Document results of tests for the software development team and track the same untill the release Recommend improvements in software to enhance user experience Motivate the development process for efficiency and performance Works together with the software developer to ...