5 Opening(s)
0.6 Year(s) To 2.0 Year(s)
1.20 LPA TO 2.40 LPA
Job Description
Job Role:
1. Call Volume: A goal of making 150 to 200 outbound connected calls per day. This would ensure a high level of outreach and customer engagement.
2. Call Duration: A target of 300 minutes (5 hours) of total talk time per day to meet the desired sales and service ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
15.00 LPA TO 17.00 LPA
We need candidates with more experience in security operations and less in vendor risk management. While there will be some effort around vendor risk during the onboarding of new vendors as part of the JV, the primary focus of the role will shift to security operations once the vendors are ...
1 Opening(s)
2.0 Year(s) To 8.0 Year(s)
10.00 LPA TO 15.00 LPA
Develop and Implement Quality Systems:
Design and establish a comprehensive quality management system (QMS) to ensure consistent service delivery.
Ensure adherence to both internal standards and external regulatory requirements specific to the banking sector.
Process Optimization & Continuous Improvement:
Analyze current processes to identify areas for improvement and efficiency.
Lead continuous improvement initiatives using methodologies ...
1 Opening(s)
10.0 Year(s) To 12.0 Year(s)
35.00 LPA TO 40.00 LPA
Roles & Responsibilities:
Simplify processes to ensure ease of understanding and application in different scenarios.
Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers.
Identify opportunities to streamline processes to increase efficiency and improve CX.
Team Management -- Leads are in charge of the ...
3 Opening(s)
15.0 Year(s) To 20.0 Year(s)
28.00 LPA TO 40.00 LPA
S393077
6
Mumbai
30250-Query Management-Service Desk Non-Voice Support
Customer Support
Shikha
Training & Quality
SR- S393077, CL-6, Location- Mumbai (only). Please find attached the JD for the same.
Manage & run program for portfolio of clients (social media & other S&P clients)
Should be handling internal + external stakeholders
Resource would be responsible of handling - Quality, Training & Policies
Should ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
24.00 LPA TO 25.00 LPA
Roles & Responsibilities:
Responsible for quality recruitment, sales planning, business delivery tracking. monitoring and reviewing Elite Banker Performance and mentoring Individuals for effective tele-calling for achievement of the defined goals. Also responsible to ensure adherence with tele-calling guidelines as per regulatory industry norms.Ensuring the Elite Banker Team achieves goal sheet objectives ...
1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
4.00 LPA TO 7.00 LPA
Roles And Responsibility :
Produce conceptual, basic, and detailed designs for projects as per IS and International Guidelines.
Day-to-day assistance in designing and assistance to team members in the delivery of projects.
Undertake technical and feasibility studies and site investigations.
Assist in proposal preparation and tender submission procedures.
Prepare and manage project execution plans, organization ...
1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
4.00 LPA TO 7.00 LPA
Roles And Responsibility :
Produce conceptual, basic, and detailed designs for projects as per IS and International Guidelines.
Day-to-day assistance in designing and assistance to team members in the delivery of projects.
Undertake technical and feasibility studies and site investigations.
Assist in proposal preparation and tender submission procedures.
Prepare and manage project execution plans, organization ...
4 Opening(s)
7.5 Year(s) To 13.0 Year(s)
15.00 LPA TO 26.00 LPA
Project Role : Technology Solution Planner Project Role Description : Critical client-facing role that interprets and translates client requirements into a technology solution that can be configured from a standard set of offerings. Drives the sign off on the technology solution and acts as an interface with the delivery organization ...
1 Opening(s)
7.0 Year(s) To 8.0 Year(s)
15.00 LPA TO 15.00 LPA
Commercial Manager.
Commercial Operations Support
Oversee administrative processes related to client contracts, pricing, renewals, and invoicing.
Maintain accurate client records in CRM and administrative systems.
Coordinate closely with finance to track billing cycles, collections, and revenue reporting.
Sales & Client Admin
Assist in the preparation of proposals, pitch materials, and commercial reports.
Support client onboarding and ensure ...