278 Job openings found

Job Description:Ensure quality customer acquisition and onboarding for each customeras per Bank's; policy and guidelinesForging effective relationships with customers and ensuring qualitycustomer service is delivered at all points in timeGiving the client need based product solutions and in the processaligning client requirements with business specificsAssessing customer propensity and ensuring higher ...

Job Description:Ensure quality customer acquisition and onboarding for each customeras per Bank's; policy and guidelinesForging effective relationships with customers and ensuring qualitycustomer service is delivered at all points in timeGiving the client need based product solutions and in the processaligning client requirements with business specificsAssessing customer propensity and ensuring higher ...

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...

VP WFM- Bangalore or Mumbai Hope you are doing well! as per our discussion please find attached the job description and below the required details. CTC- 75 LPA including 25% variable   Contact centre experience is must have Candidates from Third party BPO experience Excellent communication skills Seasoned WFM candidate  Kindly share the profile summary in below format ...

Role :    Cloud Services Operations        Role Description :    Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based ...

Job Description  Job Role: 1. Call Volume: A goal of making 150 to 200 outbound connected calls per day. This would ensure a high level of outreach and customer engagement. 2. Call Duration: A target of 300 minutes (5 hours) of total talk time per day to meet the desired sales and service ...

We need candidates with more experience in security operations and less in vendor risk management. While there will be some effort around vendor risk during the onboarding of new vendors as part of the JV, the primary focus of the role will shift to security operations once the vendors are ...

  Develop and Implement Quality Systems: Design and establish a comprehensive quality management system (QMS) to ensure consistent service delivery. Ensure adherence to both internal standards and external regulatory requirements specific to the banking sector. Process Optimization & Continuous Improvement: Analyze current processes to identify areas for improvement and efficiency. Lead continuous improvement initiatives using methodologies ...

Roles & Responsibilities: Simplify processes to ensure ease of understanding and application in different scenarios. Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers. Identify opportunities to streamline processes to increase efficiency and improve CX. Team Management -- Leads are in charge of the ...

  S393077 6 Mumbai 30250-Query Management-Service Desk Non-Voice Support Customer Support Shikha Training & Quality   SR- S393077, CL-6, Location- Mumbai (only). Please find attached the JD for the same.   Manage & run program for portfolio of clients (social media & other S&P clients) Should be handling internal + external stakeholders Resource would be responsible of handling - Quality, Training & Policies Should ...