257 Job openings found

1st and 2nd Saturday will be off, along with all sundays   Responsibilities : Resolve customer queries and complaints in a timely and effective manner Respond to customer inquiries and resolve issues promptly and professionally through phone calls, emails, live chat, and other digital channels. Maintain a high level of product knowledge to address customer ...

We are looking for a trainer who has proven experience in sales.  As a trainer, you will be answering process- and procedure related queries, have a strong knowledge of the onboarding process. You will lead training of new hires and support ongoing training to help Go Live team members be ...

We are looking for a meticulous Quality Analyst specializing in Sales process. The ideal candidate will be responsible for establishing and maintaining quality parameters, conducting call monitoring, facilitating feedback sessions, and actively collaborating with the headquarters team for continuous process improvements. If you possess a keen eye for detail, a commitment ...

Thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times Continually raise the bar on creativity, writing fresh copy that connects with the desired audience and drives action Comfortably vary voice, style, and other characteristics demanded by the industry, company, or target audience at hand Maintain up-to-date knowledge ...

    Determines requirements by working with customers.     Answers inquiries by clarifying desired information; researching, locating, and providing information.     Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.     Fulfills requests by clarifying desired information; completing transactions; forwarding requests.     Sells additional services by recognizing ...

Required to support replenishment and manage item requests received from customers via texts. Replenishment will be based on existing products from customer’s order history or everyday essentials. Product Tagging and Confirmation: Agent should be identify and tag requests from customers as “Received” for replinshment in internal systems Provide order received confirmation to customer Order ...

Background Verification Process   Open Requirements – 5 positions (Immediate joiner will be preferred) Excellent communication Graduate from any stream- non IT (Freshers can also apply) Minimum 1yr ex in voice/Back office/Chat is preferred Shifts – 6.30am -3.30pm & 3.30pm to 12.30am Max salary 25k in hand (+ 15% Variable pay) Ensure service delivery meets agreed client Service ...

  Transaction Processing Analyst 11 Voice Bangalore   Transaction Processing Team Lead 10 Non-Voice Bangalore   Job Title: Transaction Processing  Location: Bengaluru Qualification: Graduate   Job Description: • Provide first point of contact and other support during business and non-business hours as warranted by customer needs and BSS SC response time commitments. • Analyze issues and be able to complete/close non-complex calls with minor assistance or determine if call needs ...

  SFDC Operations Roles (TL, TM, SDM)   -          Candidate should be from International Voice Process only. -          Should be from Tech Support background (Not from Banking or Healthcare Based Processes). -          Should have Excellent Communication Skills. -          Should have Team Handling experience. -          Additional certifications like Black Belt, Six Sigma are an added bonus but not mandatory. -          Shift Timings: Fixed Night Shift ...

Job Title: Senior Architect - Genesys Pure Cloud Salary: As per Market Standards Work Mode: Bangalore(BTM Layout) Timings: 10 AM - 7 PM (IST) Role: Professional Services Team Member for Genesys Pure Cloud Contact Center Objective: Design custom solutions and enhance features within the Genesys Pure Cloud platform. Relevant Work Experience: 7-8 years of experience in Solution Design, Software Development ...