43 Job openings found

3 Opening(s)
1.5 Year(s) To 4.0 Year(s)
4.00 LPA TO 5.50 LPA
Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...
5 Opening(s)
0.5 Year(s) To 3.0 Year(s)
Not Disclosed by Recruiter
    Determines requirements by working with customers.     Answers inquiries by clarifying desired information; researching, locating, and providing information.     Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.     Fulfills requests by clarifying desired information; completing transactions; forwarding requests.     Sells additional services by recognizing ...
2 Opening(s)
5.0 Year(s) To 15.0 Year(s)
0.00 LPA TO 14.00 LPA
  SFDC Operations Roles (TL, TM, SDM)   -          Candidate should be from International Voice Process only. -          Should be from Tech Support background (Not from Banking or Healthcare Based Processes). -          Should have Excellent Communication Skills. -          Should have Team Handling experience. -          Additional certifications like Black Belt, Six Sigma are an added bonus but not mandatory. -          Shift Timings: Fixed Night Shift ...

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