3 Opening(s)
1.5 Year(s) To 4.0 Year(s)
4.00 LPA TO 5.50 LPA
Responsibilities
Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...
5 Opening(s)
0.5 Year(s) To 3.0 Year(s)
Not Disclosed by Recruiter
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing ...
2 Opening(s)
5.0 Year(s) To 15.0 Year(s)
0.00 LPA TO 14.00 LPA
SFDC Operations Roles (TL, TM, SDM)
- Candidate should be from International Voice Process only.
- Should be from Tech Support background (Not from Banking or Healthcare Based Processes).
- Should have Excellent Communication Skills.
- Should have Team Handling experience.
- Additional certifications like Black Belt, Six Sigma are an added bonus but not mandatory.
- Shift Timings: Fixed Night Shift ...