1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
3.00 LPA TO 6.00 LPA
Basic Requirements:
?Excellent customer service experience is vital
?Excellent communication/ phone skills is a must
?Strong analytical and troubleshooting skills
?Coachable and willing to adapt to change
?Ability to work in a fast paced environment
?Ability to work in different time zone/shifts to support a global team
Job Requirements
?Bachelor’s Degree or Associate’s Degree in Information Technology or related field preferred
Technical Requirements:
?Effective IT Troubleshooting Skills
?Ability to Support a user group of 1000+
?2+ years’ experience with enterprise-level support
?CompTIA A+ Certification or comparable preferred
?Call Center/Help Desk experience preferred
?JIRA system experience a plus
Knowledge, Skills and Abilities:
?Comprehensive knowledge of current PC operating systems, printing, networking, and application
environments (mac, windows)
?Effective and efficient organization and time management skills
?Strong verbal and written communication skills
?Effective analytical and problem solving skills
?Excellent telephone skills and customer service orientation
?Flexibility in dealing with a combination of simultaneous projects and tasks
?Ability to work well under pressure and meet extremely tight deadlines
Product/Application/Support:
?Active Directory
?Adhering to SLA
?Correct escalation paths
?Disk cleanup
?Elifecycle Process (onboarding/transfer/Deactivation)
?Encryption
?Escalating to Engineering/Jira
?Timely follow up with Customers
?JSS
?Managing Call queue/Ticket queue
?Managing Mifi/Corp Cell phone
?Nexthink
?Office 365 TS
?Okta/SSO
?Printer support
?SCCM
?Software/Hardware troubleshooting (win/mac)
?TPN
?Training users how to do technical tasks over the phone
?Understanding process (Problem, Escalation, VP support)
?Virtual Machine TS
?VPN support
3 Opening(s)
5.5 Year(s) To 7.5 Year(s)
11.00 LPA TO 15.00 LPA
Role : SW/Application Tech Support Practitioner Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a ...
1 Opening(s)
5.0 Year(s) To 8.0 Year(s)
7.00 LPA TO 13.00 LPA
Roles and Responsibility
Cloud Administration - 3 years Relevant, 6 -7 years of overall experience required ? Manage users, groups, policies in IAM Roles and Manage Security Groups ? Manage multiple VPC, VPC peering ? Manage multiple VPN ? Setup secure environment according to client/project requirements ? Manage user access to ...
3 Opening(s)
3.0 Year(s) To 9.0 Year(s)
5.00 LPA TO 20.00 LPA
Role : SW/ApplicationTech Support Practitioner
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on ...
3 Opening(s)
3.0 Year(s) To 12.0 Year(s)
5.00 LPA TO 20.00 LPA
Role : SW/Application Tech Support Practitioner
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on ...
3 Opening(s)
3.0 Year(s) To 9.0 Year(s)
5.00 LPA TO 20.00 LPA
Role : SW/Application Tech Support Practitioner
Role Description : Define the SW/Application Tech Support Practitionerure, ensuring that it meets the business requirements and performance goals.
Must have Skills : Security & Risk
Good to Have Skills : Cloud Security Infrastructure
Job Requirements : At least 2-4 years experience in supporting Cloud ...
3 Opening(s)
3.0 Year(s) To 9.0 Year(s)
5.00 LPA TO 20.00 LPA
Role : SW/Application Tech Support Practitioner
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on ...
3 Opening(s)
3.0 Year(s) To 9.0 Year(s)
5.00 LPA TO 20.00 LPA
Role : Security Architect
Role Description : Define the security architecture, ensuring that it meets the business requirements and performance goals.
Must have Skills : Cloud Security Architecture, No Technology Specialty
Job Requirements : At least 2-4 years experience in supporting Cloud Security solution management and Operations Support At least 4-5 years experience ...
3 Opening(s)
3.0 Year(s) To 9.0 Year(s)
5.00 LPA TO 20.00 LPA
Role : Security Architect
Role Description : Define the security architecture, ensuring that it meets the business requirements and performance goals.
Must have Skills : Cloud Security Architecture, No Technology Specialty
Job Requirements : At least 2-4 years experience in supporting Cloud Security solution management and Operations Support
At least 4-5 years experience in ...
3 Opening(s)
3.0 Year(s) To 9.0 Year(s)
5.00 LPA TO 15.00 LPA
Role : Security Architect
Role Description : Define the security architecture, ensuring that it meets the business requirements and performance goals.
Must have Skills : Cloud Security Architecture, No Technology Specialty
Job Requirements : At least 2-4 years experience in supporting Cloud Security solution management and Operations Support
At least 4-5 years experience in ...