Customer Service Executive (Inbound & Chat Support )
3 Nos.
122592
Full Time
1.0 Year(s) To 3.0 Year(s)
2.40 LPA TO 3.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
Any - Any Graduation
Job Description:
We are hiring Customer Service Executives to manage customer communication across calls, emails, and chat. The role requires excellent communication skills and the ability to resolve queries
promptly and professionally.
Key Responsibilities
- Handle inbound customer calls, emails, and chat queries
- Provide accurate information regarding loan applications, status, and troubleshooting
- Maintain a high level of customer satisfaction by ensuring quick and clear resolutions
- Follow process guidelines and meet productivity/service targets
- Coordinate with internal teams for escalations or technical issues
Required Skills & Experience
- Minimum 1 year of experience in inbound calling, email handling, and chat process
- Strong proficiency in English & Hindi communication
- Good customer-handling and problem-solving skills
- Ability to multitask and work under pressure
- Basic technical understanding (applications, system navigation, troubleshooting)
- Comfortable working on weekends/holidays as required
- Customer-focused and target-driven mindset
- 6 Days Working (Rotational Weekoff)
- Shift timings : 10AM-7PM
Company Profile
A fintech- lending and financial inclusion platform. We are addressing the credit needs of the underserved/under-banked segment of society.
We provides short-tenure microloans through its app (iOS & Android). It is designed to improve access to affordable credit.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.