9369 Job openings found

Key Roles & Responsibilities:  Familiarize the team with the customer needs, process SOP's and products and governingcompliance.  Determining training needs of employees and conducting suitable training programs toenhance their operational efficiency leading to increase productivity.  Provide status reporting of team activities against the program plan or schedule.  Cascade all necessary ...

Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You will act as a liaison between business stakeholders ...

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...

  Deputy Manager – Client Services Key Accountabilities: Manage the local branch and upcountry locations in terms of operations, stakeholder management, customer service, sales escalations etc. Perform branch operation functions such as receiving/ verifying applications and time stamping. Ensure timely follow-up and closure on any pending requests for self and team Generating MIS reports for the zone and ...

Role Objective To manage and successfully drive a SBU consisting of multiple product categories over an Ecommerce driven channel, while achieving targets against the KPIs as per the system. This role demands the candidate to be a go-getter who has a knack for problem-solving and growth hacking. The business requires acumen ...

  The Procurement & Logistics Executive oversee the coordination and management of all procurement and import-related activities within a company. They ensure the timely, cost-effective, and compliant purchase, disposal and import of goods and materials from local and overseas suppliers. This involves managing a range of logistical, regulatory, and financial aspects ...

Job Title: Trade Desk ManagerFunction/ Department: Branch Banking Job Purpose:Managing trade and forex operations for branches and supervise/guide assignedbranches in trade transactions. The role will closely collaborate with branches, tradeoperations, product and compliance teams to process trade transaction effectivelyfor superior customer service. Roles & Responsibilities:  Review and process the trade documents submitted by branches ...

The Operations Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization. This is a high-responsibility position with a focus on accounting accuracy.The individual should possess an extreme eye for details, as the candidate will work regularly ...

Key Responsibilities: Lead, mentor, and coach a team of tele callers focused on debt collections to ensure they meet performance targets and deliver outstanding customer interactions Develop and implement strategies to enhance the team’s productivity, efficiency, and overall collections performance Monitor team members’ calls for quality assurance and provide constructive feedback and training ...

We have an urgent opening for the post of Community Host for a reputed Company for their office at Mumbai.   Job Description: Manage the Community Desk Welcome and greet visitors and members. Understand their needs, request a register entry and accordingly direct them Manage outgoing and incoming calls. Identify purpose and transfer messages as appropriate. Manage all ...