3 Opening(s)
2.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 3.60 LPA
Manage large amounts of incoming queries via email and chat messages
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow ...
1 Opening(s)
0 To 1.0 Year(s)
0.96 LPA TO 1.44 LPA
Preferred Requirements
· Basic Knowledge of Tally.ERP 9
· Spoken proficiency in English & Hindi
· Basic accounting knowledge
Key Areas of Responsibility
· Manage large amounts of inbound and outbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or ...