183 Job openings found

The job description is as below: conducting customer satisfaction surveys to understand what areas of the company's services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution curating streamlined email and social media communication mediums for offers, updates and ...

    Determines requirements by working with customers.     Answers inquiries by clarifying desired information; researching, locating, and providing information.     Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.     Fulfills requests by clarifying desired information; completing transactions; forwarding requests.     Sells additional services by recognizing ...

ABOUT THE ROLE Client is looking for a motivated and hardworking Associate in its Customer Support team. As a customer support associate, you’ll be responsible for customer happiness and will respond to customers’ queries via different channels (calls, emails and chats). You’ll coordinate cross-functionally to resolve customer grievances and special requests. ...

   Preferred Requirements ·         Basic Knowledge of Tally.ERP 9 ·         Spoken proficiency in English & Hindi ·         Basic accounting knowledge Key Areas of Responsibility   ·         Manage large amounts of inbound and outbound calls in a timely manner ·         Follow communication “scripts” when handling different topics ·         Identify customers’ needs, clarify information, research every issue and provide solutions and/or ...

for New and True Value Car -3-6 Year experience, Salary 18-20 Thousand per month. Handling of inbound calls received from customers inquiring on their,  process, process related information. To guide & provide the customers with all the required information about schemes.  Should be able to solve the queries of the customers as well ...

Essential Requirements:        Must have very good communication skills. Must have a passion to talk to customers and provide excellent customer serve and resolve issues. Must have good negotiation skills to deal with business partners. Should be able to handle customer queries over the phone, email and chat and give appropriate solution. Should have ...

POSITION/DEPT. -SALES ASSISTANT- PUNE ( CUSTOMER CARE) NO. OF VACANCIES- 2 no QUALIFICATION-Any Graduate/PG in any stream EXPERIENCE - 3-5 yrs- in the manufacturing industry LOCATION PREFERRED - Pune / Outstation   JOB RESPONSIBILITIES / KRA- Knowledge of MS Office, ERP Be able to realize and prepare & send quotations Analyze customer needs (gather information) Draw up prizes in collaboration with various ...

Duties and Responsibilities:• Help manage current customer accounts.• Deal with a high volume of inbound and outbound phone calls.• Maintain relationships with carriers and customers.• Provide exceptional customer service to customers and carriers.• Solve customer and carrier problems and help resolve issues.• Provide shipment quotes for customers and set up ...

Job Description? Handle inbound and outbound customer calls and emails in a professional manner? Resolve customer queries and complaints in a timely and effective manner? Provide accurate and up-to-date information to customers regarding products and services? Ensure customer satisfaction by providing excellent customer service? Follow-up with customers as necessary to ensure that ...

PURPOSE Responsible for acting as a liaison between customers and organization in the area of customer service. RESPONSIBILITIES  Process customer complaints. Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction. Maintain customer price list in order entry and invoice system. Process customer orders, changes, returns and invoicing according to established ...