1 Opening(s)
4.0 Year(s) To 6.0 Year(s)
6.00 LPA TO 8.00 LPA
Job Overview:
The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...
1 Opening(s)
15.0 Year(s) To 23.0 Year(s)
25.00 LPA TO 35.00 LPA
Role & responsibilities
Customer experience ,Customer Management,Customer Success,Client Onboarding
Upselling,Communication Skills,Account Management,Client Success,Revenue Expansion
Process Improvement Initiatives,Process Implementation.
Churn management, enhanced customer engagement and advocacy, renewal quotas, CSAT scores, etc.
Building an onboarding team from scratch, and handling CS operations and programs, directly under the vice president of customer success.
Independently lead a customer success platform implementation project ...