1 Opening(s)
0 To 2.0 Year(s)
Not Disclosed by Recruiter
Key Responsibilities• Technical Support: Provide first-level support to resolve customer issuesvia email, chat, remote access and phone.• Issue Diagnosis: Troubleshoot and diagnose software issues and checkenvironmental issues which is causing smooth functioning of application.• Documentation: Record, track, and document support requests andresolutions using the tracking sheet system.• Escalation: Escalate unresolved ...