CUSTOMER RELATIONSHIP EDE / OFFICER FOR CONSULTANT - RAIPUR , CHHATTISGARH
1 Nos.
142129
Full Time
2.0 Year(s) To 5.0 Year(s)
2.00 LPA TO 3.00 LPA
Management Consulting / Strategy
Any - Any Graduation; Any - Any Post-Graduation
Job Description:
A Customer Relationship Executive (CRE) or Officer manages client communication, resolves service issues, and builds long-term brand loyalty. Core duties involve acting as the primary contact point, tracking interactions via CRM software, and identifying cross-selling opportunities.
Key Responsibilities
- Client Communication: Answer inquiries via phone, email, or chat and provide accurate product info.
- Issue Resolution: Troubleshoot problems, handle complaints promptly, and ensure client satisfaction.
- Data Management: Log all customer interactions, updates, and feedback into CRM databases.
- Retention & Sales: Promote new services, cross-sell products, and drive customer retention strategies.
Required Qualifications & Skills
- Education: Bachelor’s degree in business, communications, or a related field.
- Interpersonal Skills: Exceptional verbal communication, active listening, and patience.
- Technical Proficiency: Familiarity with CRM systems and general office software.
- Problem Solving: Ability to remain calm under pressure and de-escalate difficult client complaints.
JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - Mr. Ritesh Agrawal
Number - +91 98930 07335
Company Profile
The firm's client profile is characterized by a "culture-first" approach, focusing on matching professionals who not only meet technical requirements but also align with the company's vision and values.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.