7 Job openings found

Job Description: As a Quality Analyst, you will play a vital role in ensuring that our call center operations maintain the highest standards of quality and customer satisfaction. Your responsibilities will include: Designing Call Monitoring Formats and Quality Standards: Collaborate with the management team to develop comprehensive call monitoring formats and quality standards. Ensure ...

Location – Navi Mumbai Self Goals - Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer. - Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage - Manage end ...

Manage collection activities of assigned location through team and collection agencies. Ensure the DCA complies with Banks Outsourcing requirement Review & investigates customer complaints on DCA Review customers settlement proposal when raised by the DCA Perform Controlled Self-Assessment on the DCA on a month on month basis Capacity planning for DCAs from time to time Check ...

Manage collection activities of assigned location through team and collection agencies. Ensure the DCA complies with Banks Outsourcing requirement Review & investigates customer complaints on DCA Review customers settlement proposal when raised by the DCA Perform Controlled Self-Assessment on the DCA on a month on month basis Capacity planning for DCAs from time to time Check ...

Key Responsibilities Must be from B2B lead generation domain only. Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at individual level. Participates in customer and client listening programs to identify ...

We are looking for a meticulous Quality Analyst specializing in Sales process. The ideal candidate will be responsible for establishing and maintaining quality parameters, conducting call monitoring, facilitating feedback sessions, and actively collaborating with the headquarters team for continuous process improvements. If you possess a keen eye for detail, a commitment ...

Job Description: We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...