2 Opening(s)
2.0 Year(s) To 4.0 Year(s)
5.50 LPA TO 7.00 LPA
Experience:
2-3 years in current role as Quality Lead in a call center (Collection Outbound calls preferred)
Good Aptitude skills-reasoning, logical reasoning and problem-solving
Technical Competencies: (Job-related)
Excellent communication and presentation skills
Relevant knowledge of Quality Tools & Quality Framework
Experience in managing audits from a risk compliance & control standpoint
Must possess exposure to Defect Analysis, ...
1 Opening(s)
5.0 Year(s) To 6.0 Year(s)
5.00 LPA TO 6.00 LPA
Location – Navi Mumbai
Self Goals
- Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer.
- Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage
- Manage end ...
2 Opening(s)
2.0 Year(s) To 10.0 Year(s)
4.00 LPA TO 16.00 LPA
Manage collection activities of assigned location through team and collection agencies.
Ensure the DCA complies with Banks Outsourcing requirement
Review & investigates customer complaints on DCA
Review customers settlement proposal when raised by the DCA
Perform Controlled Self-Assessment on the DCA on a month on month basis
Capacity planning for DCAs from time to time
Check ...
2 Opening(s)
2.0 Year(s) To 10.0 Year(s)
4.00 LPA TO 16.00 LPA
Manage collection activities of assigned location through team and collection agencies.
Ensure the DCA complies with Banks Outsourcing requirement
Review & investigates customer complaints on DCA
Review customers settlement proposal when raised by the DCA
Perform Controlled Self-Assessment on the DCA on a month on month basis
Capacity planning for DCAs from time to time
Check ...
1 Opening(s)
5.0 Year(s) To 8.0 Year(s)
5.00 LPA TO 9.00 LPA
Key Responsibilities
Must be from B2B lead generation domain only.
Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at individual level.
Participates in customer and client listening programs to identify ...
1 Opening(s)
1.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 4.50 LPA
We are looking for a meticulous Quality Analyst specializing in Sales process. The ideal candidate will be responsible for establishing and maintaining quality parameters, conducting call monitoring, facilitating feedback sessions, and actively collaborating with the headquarters team for continuous process improvements. If you possess a keen eye for detail, a commitment ...
2 Opening(s)
6.0 Year(s) To 10.0 Year(s)
8.00 LPA TO 9.50 LPA
Job Description:
We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...