13 Job openings found

Experience: 2-3 years in current role as Quality Lead in a call center (Collection Outbound calls preferred) Good Aptitude skills-reasoning, logical reasoning and problem-solving Technical Competencies: (Job-related) Excellent communication and presentation skills Relevant knowledge of Quality Tools & Quality Framework Experience in managing audits from a risk compliance & control standpoint Must possess exposure to Defect Analysis, ...

Team Manager-Outbound Customer Care - CLCM   Job Title : VC-Team Mgr-Outbound Customer Care   Business Unit (PA) : Virtual Care   Team : PhoneBanking Care   Reports to (job) :  State Head / Unit Head   Location of role : Pan India   Job Fn : Service   Role Type: Supervisory Role No of direct reportees:  12 Travel Required: No     Job Purpose Responsible for managing a team ...

Job Description :  The candidate should have good hands-on experience on MS team’s administration And knowledge/hand-on experience on Cisco WebEx Unity Voice projects handling experience Troubleshoot user call quality problems using advanced diagnostic troubleshooting toolset and Call Quality Dashboard. Access and manage all reports in the Microsoft Teams admin centre as per business requirements. Provision, manage, ...

Job Location-Astute Group,Kothrud, Pune. Required Skill- Good Communication Skill,  Knowledge about AHT/Fetal Call. Computer Knowledge- Excel/Vlookup/Pivot/Formulas etc Education- 12th Pass/ Graduate... Languages- Marathi/Hindi/English Experience- 06 Month Above…… Salary Range- 18K and above. International BPO continues to attract talent looking for the quality of life offered in terms of handsome salary , work-life balance & only 5 working days in week Excellent Communication ...

  Job Description Job Title: Process Associate - Voice Collections Reporting To: Team Leader Job Description •Contact customers daily in manual environment to communicate account receivable status. • Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc. • Meet required criteria for call quality standards. ...

Location – Navi Mumbai Self Goals - Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer. - Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage - Manage end ...

Manage a team of VRMs by driving business agendas and support activities required to facilitate business Lead from the front by taking calls and imparting on the job exposure / training to VRMs in handling important clients and concluding the transaction online Monitor the Call records and listen to live calls via. ...

Job Description: The Solar Sales Engineer will be responsible for site survey and identifying, classifying, and contacting prospects. The Solar Sales Engineer will be responsible for following: Conduct a physical site survey using a variety of company provided tools and equipment Fill out site surveying sheets needed by the Engineering Department to produce permit-ready documents and reporting ...

Ensure customer delight at all level to improve CSI result.2. Monitor Pickup & drop activity on daily basis.3. Monitor daily calling and appointment taken, appointment turnup and individual CRE performance.4. Monitor PSF complaint and counter measures to avoid dissatisfaction.5. Home visit to critical customer. Conduct customer meet as per HMIL ...

 Team Management of Qas on Transaction Audit for Branch Managers Other Verticals.  Audit Completion on Time  Timely feedback sharing with Stakeholders  Identifying Gaps and share recommendations  Identifying TNI and sharing with Training Teams  Audit the Auditor to maintain accuracy  Individual Role in driving compliance requirements with Branch Managers/Partners  Managing Compliance Case  Working on multiple compliance projects