1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
3.00 LPA TO 4.00 LPA
Introduction: We are looking for a motivated Junior IT Engineer to join our IT team. As a Junior IT Engineer, you will assist in maintaining and supporting our organisation's IT infrastructure. This role provides an excellent opportunity to gain hands-on experience in various aspects of IT operations while contributing to ...
1 Opening(s)
1.0 Year(s) To 2.0 Year(s)
1.80 LPA TO 2.40 LPA
Job Description: Technical Support Specialist
Position Overview:
We are seeking a skilled and experienced Technical Support Specialist to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, including troubleshooting hardware and software issues, configuring operating systems and software applications, and managing VPN connections. This role ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
Not Disclosed by Recruiter
Job Overview:
We are seeking an experienced Senior Network Infrastructure Engineer to join our team. The ideal candidate will excel in switching, routing, firewalls, wireless technology, and cloud networking. Key responsibilities include designing, implementing, and maintaining network infrastructures, providing advanced support, and collaborating on innovative solutions. Additionally, the role involves managing ...
2 Opening(s)
10.0 Year(s) To 14.0 Year(s)
25.00 LPA TO 32.00 LPA
Job Responsibilities
Understand business security requirements and develop accurate and realistic design plan along with risk mitigation solutions for the project.
Have a broad technical and deep security-based background.
Able to take highly technical requirements & create easy to understand, complete standard operating procedures
The Analyst works with multiple technology platforms and interfaces with ...
1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
3.00 LPA TO 6.00 LPA
Basic Requirements:
?Excellent customer service experience is vital
?Excellent communication/ phone skills is a must
?Strong analytical and troubleshooting skills
?Coachable and willing to adapt to change
?Ability to work in a fast paced environment
?Ability to work in different time zone/shifts to support a global team
Job Requirements
?Bachelor’s Degree or Associate’s Degree in Information Technology or related field preferred
Technical Requirements:
?Effective IT Troubleshooting Skills
?Ability to Support a user group of 1000+
?2+ years’ experience with enterprise-level support
?CompTIA A+ Certification or comparable preferred
?Call Center/Help Desk experience preferred
?JIRA system experience a plus
Knowledge, Skills and Abilities:
?Comprehensive knowledge of current PC operating systems, printing, networking, and application
environments (mac, windows)
?Effective and efficient organization and time management skills
?Strong verbal and written communication skills
?Effective analytical and problem solving skills
?Excellent telephone skills and customer service orientation
?Flexibility in dealing with a combination of simultaneous projects and tasks
?Ability to work well under pressure and meet extremely tight deadlines
Product/Application/Support:
?Active Directory
?Adhering to SLA
?Correct escalation paths
?Disk cleanup
?Elifecycle Process (onboarding/transfer/Deactivation)
?Encryption
?Escalating to Engineering/Jira
?Timely follow up with Customers
?JSS
?Managing Call queue/Ticket queue
?Managing Mifi/Corp Cell phone
?Nexthink
?Office 365 TS
?Okta/SSO
?Printer support
?SCCM
?Software/Hardware troubleshooting (win/mac)
?TPN
?Training users how to do technical tasks over the phone
?Understanding process (Problem, Escalation, VP support)
?Virtual Machine TS
?VPN support