2 Opening(s)
5.0 Year(s) To 8.0 Year(s)
7.00 LPA TO 9.50 LPA
Position Overview: We are seeking a dynamic and experienced individual to join our team as a Customer Service Team Leader. The ideal candidate will be responsible for overseeing a team of customer service representatives, ensuring exceptional service delivery to our valued customers. This role requires a strong focus on people ...
1 Opening(s)
3.0 Year(s) To 4.0 Year(s)
7.00 LPA TO 10.00 LPA
Key Responsibilities: ● AI Strategy & Solution Design: ○ Design AI-based solutions (chatbots, voice bots, AI-driven CRMs, etc.) to automate and enhance the customer care experience. ○ Identify and evaluate AI tools and platforms that can be integrated into our current systems. ○ Develop a long-term AI strategy for the ...
1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
8.00 LPA TO 11.00 LPA
Who are we?
A global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of two Business Areas within the company Group, with a total of about 6,200 employees around the world.
We are committed to advancing operational performance in marine, port and built infrastructure, empowering our ...
3 Opening(s)
2.0 Year(s) To 4.0 Year(s)
2.50 LPA TO 3.50 LPA
Job Summary: Join our fintech call center team as a Customer Support Executive. Help clients navigate financial products and services, deliver exceptional customer service, and resolve inquiries efficiently.
Key Responsibilities:
Client Interaction:
Handle calls professionally.
Assist with financial inquiries.
Strong communication skills with the ability to communicate effectively with internal and
external contacts
Issue Resolution:
Investigate and resolve concerns.
Ensure compliance and security.
Documentation and Training:
Maintain records.
Stay updated on products.
Qualifications:
Bachelor's degree preferred.
Customer ...
3 Opening(s)
1.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 4.00 LPA
The Customer Service Mail Support Representative is responsible for providing excellent customer service to customers who have questions or concerns about their account. This includes responding to customer emails in a timely and accurate manner, resolving customer issues, and providing excellent customer service.
1st and 2nd Saturday will be off, along ...
5 Opening(s)
3.0 Year(s) To 8.0 Year(s)
6.00 LPA TO 8.30 LPA
Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...
4 Opening(s)
0.6 Year(s) To 4.0 Year(s)
2.00 LPA TO 2.40 LPA
ABOUT THE ROLE
Client is looking for a motivated and hardworking Associate in its Customer Support team. As a customer support associate, you’ll be responsible for customer happiness and will respond to customers’ queries via different channels (calls, emails and chats). You’ll coordinate cross-functionally to resolve customer grievances and special requests. ...
1 Opening(s)
4.0 Year(s) To 8.0 Year(s)
8.00 LPA TO 10.50 LPA
Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...
2 Opening(s)
0 To 1.0 Year(s)
3.00 LPA TO 3.60 LPA
Job Description
Freshers to 1 year of experience candidate preferred.Excellent English Communication is a mustLearning enthusiast
Presentable skill is a must
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Monitoring the work of individual representatives ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
4.80 LPA TO 6.00 LPA
Order Management:
Process and fulfill orders using Shopify and Uni commerce.
Ensure timely and accurate shipping of products.
Confirm orders with customers and coordinate shipment details.
Customer Support:
Handle inquiries and resolve issues across social media channels and other customer touchpoints.
Manage returns and ensure customer satisfaction through smooth resolution.
Build positive relationships, addressing customer needs ...