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A Head of IT (Information Technology) job description involves setting IT strategy, managing infrastructure, leading teams, overseeing security, and aligning technology with business goals, often bridging the gap between C-suite executives and daily operations, especially in SMEs, with key responsibilities including budget control, project delivery, vendor management, and ensuring system stability ...

  About the Role: We are seeking an experienced and highly skilled SAP C4C Architect to lead the design, development, and implementation of robust and scalable SAP Cloud for  Customer (C4C) solutions. The ideal candidate will possess a deep understanding of CRM best practices, a strong technical background in SAP C4C, and the ability to translate  complex business requirements into effective technical architectures. This role will be critical in ensuring our SAP C4C landscape supports strategic business goals, drives efficiency, and  enhances customer engagement.  Key Responsibilities : ∙Lead the architectural design, development, and implementation of SAP C4C solutions, encompassing Sales Cloud, Service Cloud, and Marketing Cloud modules.  ∙Collaborate extensively with business stakeholders to gather, analyze, and translate complex business requirements into detailed system specifications and functional designs for SAP C4C.  ∙Design end-to-end SAP C4C solutions, including configuration, custom development (SDK), UI adaptations, and reporting, ensuring alignment with overall enterprise architecture and best practices.  ∙Define and oversee the integration strategy for SAP C4C with other critical systems, including SAP ECC/S/4HANA, SAP CPI (Cloud Platform Integration), SAP PI/PO,  and other third-party applications, ensuring seamless data flow and process automation.  ∙Provide expert technical guidance, mentorship, and leadership to development and functional teams, ensuring adherence to architectural standards, quality, and performance.  ∙Ensure the optimal performance, scalability, reliability, and maintainability of SAP C4C solutions. Conduct system analysis, identify bottlenecks, and propose improvements.  ∙Define and enforce architecture standards, best practices, and governance frameworks for SAP C4C implementation and ongoing operations.  ∙Create comprehensive solution documentation, including architectural blueprints, functional specifications, technical designs, test plans, and deployment strategies.    ∙Lead and facilitate workshops, fit-gap analysis, and design sessions with business users and technical teams.  ∙Stay abreast of the latest SAP C4C features, product roadmaps, industry trends, and emerging technologies (e.g., AI, predictive analytics within C4C) to drive innovation and continuous improvement.  ∙Provide architectural input for project planning, effort estimation, risk assessment, and technical feasibility studies. Support go-live and post-production activities.  Required Skills and Qualifications:  ∙Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.  ∙12+ years of overall SAP experience, with at least 10+ years specifically in SAP C4C.  ∙Proven hands-on experience with SAP C4C configuration, extensions (using Cloud Applications Studio/SDK), and integration methodologies (SAP CPI/HCI, PI/PO,  Web Services, OData, IDocs).  ∙Strong understanding of SAP C4C data model, workflows, business objects, and UI configuration.  ∙Demonstrated experience in designing and implementing end-to-end SAP C4C solutions for complex business scenarios.  ∙Familiarity with various project methodologies (Agile, Waterfall, Hybrid).  ∙Excellent analytical, problem-solving, and debugging skills.  ∙Strong communication, presentation, and interpersonal skills with the ability to effectively interact with stakeholders at all levels, from technical teams to senior business leadership.  ∙Ability to work independently and as part of a distributed team.  Preferred Qualifications:  ∙SAP C4C Certification(s).  ∙Experience with other SAP CX (Customer Experience) solutions   ∙Knowledge of ABAP development for integration scenarios with SAP ECC/S/4HANA.  ∙Experience on Sales and Service Cloud V2 could be an added advantage

Our client is seeking an experienced Senior Project Manager/Leader to oversee the planning, execution, and delivery of complex, high-impact projects that are transforming public service delivery across Ontario. This role requires a results-oriented leader with a strong background in managing large-scale, multi-stakeholder IT initiatives within regulated or public sector environments. You ...

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...

We are having an urgent opening for the position of  Systems Engineer for a reputed Company at the Pune ( Hadapsar) location. Job Description:  Design, implement and support the IT systems and infrastructure for our global enterprise spanning 60+ remote locations, data centers and cloud data centers.  Monitor the environment to ensure the technology used ...

Company Overview:We are an innovative and fast-growing educational technology company dedicated to transforming the way students learn and educators teach. Our mission is to empower learners of all ages with engaging, personalized, and effective digital learning solutions. We leverage cutting-edge technologies to create products that enhance the educational experience and drivemeaningful outcomes. Join ...

Role : Business and Integration Architect  Role Description : Work directly with the client gathering requirements to align technology with business strategy and goals and. Experts internally and externally for their deep functional or industry expertise, domain knowledge, or offering expertise.                    ...

Role Overview "We are seeking a highly experienced Technology Consultant with 10–15 years of experience to lead large-scale transformation engagements while actively driving business growth and client expansionThis role combines client delivery, strategic advisory, domain leadership, and revenue generation, requiring the ability to operate at CXO level, shape transformation agendas, ...

Job SummaryThe Head of Procurement will design, execute, and govern the end-to-end strategic sourcing and procurement vision for our healthcare operations. This leadership role ensures the continuous, cost-effective, and legally compliant availability of all critical medical equipment, pharmaceuticals, consumables, and indirect services. The ideal candidate balances business negotiation with deep ...

The Head of Department (HOD) for IT oversees an organization's entire technology infrastructure, cybersecurity, and digital strategy. They align IT initiatives with business goals, lead tech teams, manage budgets, and ensure optimal system performance and data protection. [1, 2, 3, 4, 5] Core Responsibilities Strategy & Leadership: Define long-term IT roadmaps, oversee ...