10 Job openings found

Role summaryProvide day-to-day IT support and systems maintenance for a small/medium office.Maintain user productivity (MS Office proficiency required), manage desktop/laptopenvironments, and support basic automation and scripting tasks by applying practicalcoding knowledge. Act as first line of technical troubleshooting and escalate complexissues. Key responsibilities• Provide on-site and remote support for end-users: Windows/Mac ...

We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop, server, and Microsoft 365 environments. This role requires hands-on expertise in resolving end-user desktop issues, administering physical and virtual servers, and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Intune.  Experience & Skills:  ∙2-5 years of IT support experience in an enterprise environment.  ∙Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.  ∙Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPNs).  ∙Basic Platform knowledge of Azure  ∙Experience with remote support tools and ITSM platforms (ServiceNow, Jira, etc.).  ∙Familiarity with PowerShell for basic automation (preferred).  ∙Excellent communication and customer service skills.  ∙Ability to work independently and collaborate with teams across different time zones.  ∙Certifications like CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation are a plus. Skills: Server,M365, RMM tools  Desktop Support:  ∙Provide Level 2 support for end-user computing issues (hardware, software, network).  ∙Manage and resolve Windows OS, macOS, and basic Linux issues.  ∙Troubleshoot VPN, Wi-Fi, printer, and application-related problems.  ∙Assist users with software installations, configurations, and upgrades.  ∙Manage and troubleshoot VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon).  ∙Document issues and solutions in the ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.).  Server Support:  ∙Perform basic Windows Server and Active Directory administration (user management, password resets, group policies, permissions).  ∙Monitor and report on server health, performance, and patch updates.  ∙Assist in troubleshooting basic server issues, backup failures, and connectivity problems.   Microsoft 365 Support:  ∙Assist with user account management in Microsoft 365 (Azure AD, Exchange Online, OneDrive, Teams, SharePoint, Intune).  ∙Provide basic troubleshooting for Outlook, Teams, SharePoint, and OneDrive sync issues.   ∙Support email flow, distribution lists, and mailbox permissions.  ∙Help enforce security policies, MFA configurations, and compliance guidelines.  ∙Work with L2/L3 teams for complex M365 issues.  Working Environment: Shifts: 24/7 Rotational / US Shifts Location: Gurgaon Mode of work: Work from home  

We are looking for a dedicated and technically skilled Team Leader – Technical Support to manage and guide our support engineers in delivering timely and high-quality customer support Location - Goregaon Mumbai This role requires strong technical knowledge, leadership capabilities, and a customer-first mindset to ensure smooth daily operations, effective issue resolution, ...

Job purpose• Help Customers with all Tech challenges faced while using the Product.• Responsible to get the issues raised addressed to the core and Customers can be sentout Campaigns successfully, Access Report without any challenges.• Educating Customers to ensure comfort in the usage of Product/Utility Duties andresponsibilities.Duties and Responsibilities:The primary ...

We are seeking a proactive, customer-focused, and tech-savvy Customer Support Specialist to join our team. You will be the first point of contact for our users, providing support, guidance, and troubleshooting assistance for our software products. Your ability to communicate effectively and solve problems efficiently will help ensure our customers ...

Role – Macbook Engineer Experience – 4+ years Import to have Jamf Certified Candidates should be Specialist in macOS, Integrating Macs and Active Directory, Munki, Jamf, Jamf Protect,Zendesk. Hands on experience in Managing and supporting Mac Environment. Working Apple Support and Product Owners to find the RCA of Issues.Conduct meetings with the Support team to provide the ...

Position Title Customer Support Specialist Department / Location Client Services Cost center Number Reports to Senior Manager - Client Services Position/s that reports to this role N/A PURPOSE (Why this role/job exist) The Customer Support Specialist will be part of the Customer Support and Services team which uses CRM tools ...

  JOB DESCRIPTION:- Relevant work experience providing technical support with a strong knowledge of troubleshooting and root cause analysis Exceptional troubleshooting, analytical, and problem-solving skills Ability to prioritize effectively and collaborate cross-functionally in a fast-paced, complex, and growing environment Experience providing support in a SaaS environment Familiarity with helpdesks such as Jira and Zendesk Experience with databases, ...

Customer Service Advisor to join our team for an online retailer. The ideal candidate will be responsible for responding to customer inquiries and messages via the Amazon platform and Zendesk, which includes managing interactions on eBay and our website. Exceptional written communication skills in English, along with the ability to ...

Key Responsibilities:  Client Relationship Management: Build and maintain strong relationships with enterprise clients, understanding their business objectives and aligning our services to meet their needs. Act as the main point of contact for clients, addressing concerns, resolving issues, and proactively communicating updates. Service Delivery Oversight: Oversee the end-to-end delivery of Enterprise Managed Services, ...