2817 Job openings found

Role Summary: As the General Manager & Head of Quality Assurance, you will be the strategic custodian of call quality, compliance, and sales behavioral enablement across our high-volume insurance sales contact center. You will lead the QA ecosystem to ensure, monitor, and analyze business transactions to establish the right behaviors of ...

The Debt Management (DM) function has evolved to be highly analytics and data-driven, with a growing focus on enhancing customer contact strategies, agent productivity, and resolution rates through automation and N=1 strategies   The increased emphasis on digitization and automation has positioned the Call Centre Strategy function as a critical driver of debt management efficiency, where ...

Role/ Job Title: Product Sales Lead-Cross SellFunction/ Department: Cross SellKey / Primary Responsibilities -  Manage Outbound Call Center who is responsible to generate business for Cross Sell ofvarious products. Generate interest of customers who are pre-approved for Bank’sfinancial services through call center. Understand call center management along with strong knowledge on the mechanism ...

  Job Requirements   Role/ Job Title: Product Sales Lead-Turbo Cross Sell   Function/ Department: Turbo Cross Selling Unit   Roles & Responsibilities:   Manage Outbound Call Centre who is responsible to generate business for Cross Sell of various products Generate interest of customers who are pre-approved for Bank’s financial services through outsourced call centre            ...

Key Roles & Responsibilities: Quality Analyst will be to monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales.   Key Requirements – Education & Certificates : Must be ...

Role Summary We are looking for a Customer Experience & Application Support Executive to manage customer communication, application operations, complaint resolution, WhatsApp/IVR support, and event coordination. The role involves ensuring smooth application functioning, tracking and resolving customer concerns, coordinating with internal teams and developers, and preparing regular reports to improve customer ...

Job Title: Process Trainer - Call Center/Back Office Operations Job Overview: We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a crucial role in ensuring that our call center and back-office teams are well-trained on operational processes, procedures, and systems. If you ...

Team Manager-Outbound Customer Care - CLCM   Job Title : VC-Team Mgr-Outbound Customer Care   Business Unit (PA) : Virtual Care   Team : PhoneBanking Care   Reports to (job) :  State Head / Unit Head   Location of role : Pan India   Job Fn : Service   Role Type: Supervisory Role No of direct reportees:  12 Travel Required: No     Job Purpose Responsible for managing a team ...

Job Title: Process Trainer - Call Center/Back Office Operations Job Overview: We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a crucial role in ensuring that our call center and back-office teams are well-trained on operational processes, procedures, and systems. If you ...

1)  Call Centre & Lead Management Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity. Drive day-to-day Call Centre activities and implement new initiatives to improve performance. Coordinate with the IT team on new initiatives and system-related projects. Ensure quality lead generation and conversion. 2)  Campaign Management Plan, execute and monitor ...