1 Opening(s)
2.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
We are a long established and successful food service company based in Exeter UK supplying a wide range ofproducts both food and non-food to fast food outlets throughout the Southwest of England.We have an established call centre in the UK but now we wish grow sales and to expand and ...
2 Opening(s)
2.0 Year(s) To 4.0 Year(s)
2.40 LPA TO 3.60 LPA
Job Description:
As a Quality Analyst, you will play a vital role in ensuring that our call center operations maintain the highest standards of quality and customer satisfaction. Your responsibilities will include:
Designing Call Monitoring Formats and Quality Standards:
Collaborate with the management team to develop comprehensive call monitoring formats and quality standards.
Ensure ...
2 Opening(s)
5.0 Year(s) To 8.0 Year(s)
Not Disclosed by Recruiter
Job Title: Process Trainer - Call Center/Back Office Operations
Job Overview:
We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a crucial role in ensuring that our call center and back-office teams are well-trained on operational processes, procedures, and systems. If you ...
1 Opening(s)
6.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
Job Description :
The candidate should have good hands-on experience on MS team’s administration
And knowledge/hand-on experience on Cisco WebEx Unity
Voice projects handling experience
Troubleshoot user call quality problems using advanced diagnostic troubleshooting toolset and Call Quality Dashboard.
Access and manage all reports in the Microsoft Teams admin centre as per business requirements.
Provision, manage, ...
2 Opening(s)
5.0 Year(s) To 7.0 Year(s)
Not Disclosed by Recruiter
Job Title: Team Leader - Operations
Job Overview:
We are seeking an experienced and dedicated professional to join our team as a Team Leader for Call Center and Back Office Operations. The ideal candidate will have a strong background in managing both call center and back-office processes, ensuring operational efficiency, and leading ...
1 Opening(s)
8.0 Year(s) To 12.0 Year(s)
10.00 LPA TO 11.00 LPA
Primary Role Description: -
To manage a team of telesales
To ensure that conversion targets are met on a monthly basis
To be responsible for the management of direct reports, one to one reviews and performance reviews
Responsible for sales targets through Inbound and outbound sales
To work closely with the marketing and product team ...
2 Opening(s)
5.0 Year(s) To 8.0 Year(s)
Not Disclosed by Recruiter
Job Title: Soft Skills Trainer - Call Center/Back Office Operations
Job Overview:
We are seeking a dynamic and experienced Soft Skills Trainer to join our team and play a key role in enhancing the communication and interpersonal skills of our customer support representatives and back-office personnel. The ideal candidate will have a ...
30 Opening(s)
7.0 Year(s) To 15.0 Year(s)
6.80 LPA TO 7.00 LPA
Job Title: RTA Analyst (Real-Time Analyst)
Location: Gurgaon
Job Type: Full-Time
Reports To: Real-Time Analyst (RTA)
Job Summary:
The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the real-time performance of a call center, with a specific focus on leveraging Verint and Queue Monitoring tools.
Key Responsibilities:
Real-Time ...
2 Opening(s)
1.0 Year(s) To 8.0 Year(s)
0.00 LPA TO 7.00 LPA
Job Description
Job Title: Process Associate - Voice Collections
Reporting To: Team Leader
Job Description
•Contact customers daily in manual environment to communicate account receivable status. • Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc. • Meet required criteria for call quality standards. ...
1 Opening(s)
5.0 Year(s) To 6.0 Year(s)
5.00 LPA TO 6.00 LPA
Location – Navi Mumbai
Self Goals
- Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer.
- Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage
- Manage end ...