10 Job openings found

• Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels • To deliver a best-in-class service, meeting or exceeding all KPIs and within budget • Enhance customer experience, Revenue growth, ...

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...

VP WFM- Bangalore or Mumbai Hope you are doing well! as per our discussion please find attached the job description and below the required details. CTC- 75 LPA including 25% variable   Contact centre experience is must have Candidates from Third party BPO experience Excellent communication skills Seasoned WFM candidate  Kindly share the profile summary in below format ...

Eligibility/Job requirements:? Graduate / postgraduate with overall 3+yrs experience of working in adomestic/international contact centre/ service set up.  1+yr of inbound and outboundcall taking experience is a must.? Candidate should possess excellent oral and written communication skills.? Candidate with good customer service skills & captive contact centre experiencewould be preferred.? Candidate should be ...

Introduction – Dyson Dyson is a global technology company with a unique philosophy, led by James Dyson. We transform every category we enter with radical and iconic re-inventions that work, perform and look very different. As a technology and engineering pioneer, we currently operate in the categories of Floorcare, Environmental ...

Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You will act as a liaison between business stakeholders ...

Job Description Position As the platform engineer, you will play a critical role in supporting and optimising our Genesys CCaaS platform under the guidance of the Platform Owner. You will be responsible for managing global administration of the platform, conducting testing and rollout of new features in sandbox environments, and leveraging ...

Role/ Job Title: Product Sales Lead-Cross SellFunction/ Department: Cross SellKey / Primary Responsibilities -  Manage Outbound Call Center who is responsible to generate business for Cross Sell ofvarious products. Generate interest of customers who are pre-approved for Bank’sfinancial services through call center. Understand call center management along with strong knowledge on the mechanism ...

Job Location-Astute Group,Kothrud, Pune. Required Skill- Good Communication Skill,  Knowledge about AHT/Fetal Call. Computer Knowledge- Excel/Vlookup/Pivot/Formulas etc Education- 12th Pass/ Graduate... Languages- Marathi/Hindi/English Experience- 06 Month Above…… Salary Range- 18K and above. International BPO continues to attract talent looking for the quality of life offered in terms of handsome salary , work-life balance & only 5 working days in week Excellent Communication ...

We have an urgent opening for the position of Presales Executive for a reputed Real Estate Company at the Mumbai location.   Key Responsibilities: - Making Outbound calls on a daily basis to the customers and understanding their actual requirements and budget for Commercial Property. Managing leads from various sources and generating potential customers to various ...