25 Job openings found

Job Description: We are seeking a dynamic and customer-oriented individual to join our team as an Assistant manager for customer service. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent ...

Conduct research to identify new markets and customer needs Lead generation using various tools and platforms Arrange appointments / business meeting with prospective clients Order execution and follow ups CRM management-Manage leads in CRM Software Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

Roles and Responsibilities 1.) Business development and lead generation: Outbound cold calling Inbound warm calling 2.) Maintaining a list/database of prospects / CRM Management Desired Candidate Profile 1-5 years of cold calling experience; previous experience of outbound calling, or related sales experience; knowledge of sales process from initiation to close (B2B and B2C) International sales calling experience ...