348 Job openings found

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to ...

 Role – Customer Care Representative   KPI – Customer satisfaction score Conversion percentage   KRA – Customer communication Coordination with logistics / finance / quality departments for resolution. Maintaining CRM tools / reports   Job Description:   Manage incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid ...

Job Title: Second Line Analyst Job Level: LXWork Location: ChennaiDepartment: Service DeliveryExperience: Overall 3-5 years of experience Core Responsibilities:1. Ensure customer inquiries (tickets) are resolved efficiently and according to standard procedures2. Provide high quality customer support by utilizing excellent customer service skills and technicalexpertise, researching, analysing, resolving and responding to basic-to-complex ...

Job Description Customer Service Support  Support to develop business through online or offline (leads conversion). Adherence service procedures, policies and standards. Monitor on time delivery of product purchased by online customers. Achieve the online sales target assigned. Verify all the online sale (Transaction paid/ Fraud alert). Keep focus on customer experience throughout interactions. Customer Enquiry and ...

Overseeing the customer service process.Resolving customer complaints brought to attentionManaging inbound and outbound callsLiaising with customersProvide accurate, valid and complete informationHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Dealing with the customers and clients to resolve their queries. - To provide process ...

Job description for Head of Operations We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.  Responsibilities: - ...

  Job Description -    24.12.24   HPS/2024/809 Service Eng Male 1 0 to 2 DEE/DME/B.E Mech/Electrical   A service engineer's job is to provide technical support and maintenance to customers, including:    Diagnosing issues: Identifying and fixing technical problems with equipment Performing maintenance: Regularly inspecting equipment to ensure it's functioning properly Providing customer support: Answering questions and offering technical assistance Resolving problems: Minimizing downtime by quickly fixing issues Documenting activities: Keeping track of ...

  Job Description -    21.12.24   HPS/2024/803 Service Eng Male 1 2 to 3 DME / B.E (Mech)/ITI   A service engineer's job is to provide technical support and maintenance to customers, including:    Diagnosing issues: Identifying and fixing technical problems with equipment Performing maintenance: Regularly inspecting equipment to ensure it's functioning properly Providing customer support: Answering questions and offering technical assistance Resolving problems: Minimizing downtime by quickly fixing issues Documenting activities: Keeping ...

Job Role: ● Building and maintaining profitable relationships with key customers. ● Handle all quarries post sales ● Answering phones and explaining the products and services offered by the company ● Asking questions to the customer and understanding their specifications ● Resolving customer complaints quickly and efficiently. ● Understanding key customer individual needs and addressing those needs. ● Handle customer ...

We have an urgent opening for the post of Client Support Associate for a reputed company for their office at Gujrat(Vadodara).   Job Description: As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., “first ...