166 Job openings found

Hands-on experience with troubleshooting hardware, software, users and network issue, good understanding of desktop OS along with good understanding of incident management processes and best practices, post-incident reviews and root cause analysis, IT Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC ...

Job Description   Minimum 2-3 years of telecom experience PMP, Prince 2, ITIL certified Individual contributor with excellent communication and planning skills Ready to work in Australian shifts Responsible for handling single/multiple enterprise accounts Depending on the account/s, responsible for a team of Connection Managers (CM) dedicated to the accounts Understand the critical success factors of the project Manage ...

Hi All,   Greetings!!!   We have opening for Configuration Manager with Tier1 Company in Mumbai     Role & Responsibilties :- ITSM process leads within the Service Operations functions, finance, contracts, application support and maintenance teams in the CIO’s function Service Operations Planner,  IT Control Manager Application of IT to resolve Business problems Configuration management processes and controls Change processes and controls Experience ...

Job Summary: We are seeking an experienced Senior Executive – QA with over 8 years of hands-on experience in testing cloud-based applications, particularly Oracle Fusion Financials, HCM, and Procurement modules. The ideal candidate will bring deep expertise in ERP testing, test automation, and QA methodologies, ensuring the delivery of high-quality, reliable ...

Job DescriptionThe Lead – Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise. This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services.The position requires strong leadership, technical acumen, and the ability to coordinate across multiple ...

Job Description   The Head – IT Service Quality is responsible for defining, implementing, and continuously improving service quality standards across the Bank’s IT landscape.  This role ensures that IT services consistently meet business expectations, regulatory requirements, and customer success criteria.  It plays a pivotal role in aligning IT performance with customer experience, operational ...

Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...

  Roles and Responsibilities Must have 6 to 8 years of experience in development, implementation and sustained support of the BMC Helix IT Service Management system and writing custom workflows using Remedy forms and objects like Active Links, Filters and Escalations Hands on experience in BMC Helix Innovation Suite, BMC Helix MCB & ...

Requirements: Mobile platform testing knowledge and understanding.Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools.Understanding of API (e.g. HTTP requests and responses structure).Understanding of application flow from three different perspectives: end-user, developer and client.Advanced English.Excellent negotiation and communication skills.Nice to have: project management skills.Nice to have: ITIL framework knowledge.Nice ...

Kindly work on this opening. Share profiles with good communication skills only. Should have experience in dealing / communication to US / UK clients over email / Phone, handling L3 and higher level escalations. NOC Team Lead We are looking for a NOC Team Lead to join Gravitas at our Mumbai office. ...