8937 Job openings found

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Position:          Asst. Manager - Production Location:         Umbergaon Experience:      5 - 8 Years Industries:       Engineering Responsibilities: Assist in planning and scheduling daily, weekly, and monthly production activities. Monitor production output to ensure achievement of production targets. Supervise shop floor operations and ensure smooth workflow across production lines. Coordinate with Planning, ...

Job Summary We are looking for a proactive and experienced Site Engineer – Civil to oversee day-to-day construction activities and ensure smooth project execution at site. The ideal candidate should have hands-on experience in residential construction, site supervision, quality control, labour management, and project coordination while ensuring projects are delivered safely, ...

Role Purpose The Assistant Manager / Deputy Manager – EHS will be responsible for implementing and driving Environment, Health & Safety (EHS) systems across Operations & Maintenance (O&M) activities for hybrid renewable energy assets comprising Solar PV plants, Wind Farms, Pooling Substations (PSS), and associated HV/EHV transmission infrastructure. The role will ensure ...

Service Executive Reports To: Director Job Purpose: To lead and control all service, installation, and commissioning activities for machines supplied by Plex Machines, ensuring timely execution, technical accuracy, proper documentation, and high customer satisfaction. This role will act as the single point of accountability for all service operations.  Reporting Team Mechanical Fitters Electrical Wiremen Automation Engineer Process ...

Job Summary We are seeking an experienced Greenfield Project Manager to lead the establishment of a new pharmaceutical manufacturing facility from project initiation to commissioning. The candidate will be responsible for overseeing construction activities, ensuring compliance with pharmaceutical regulatory standards, coordinating machinery installation, and supporting facility readiness for operations. Key Responsibilities Project Planning ...

A Power Plant/DM (Demineralization) Plant Chemist is responsible for managing water, steam, and fuel quality. They perform chemical analyses to prevent equipment corrosion and scaling, ensure optimal boiler efficiency, and oversee daily plant operations within your region. [1, 2, 3, 4] Key Responsibilities 1. DM Plant Operations & Water Chemistry Water Treatment: Monitor ...

Position Overview Location: Nariman Point, Mumbai Company Type: Private Limited Company (JV with a Global MNC Partner) Industry: Healthcare / Veterinary Services / Retail Clinics Reporting To: Board of Directors / Head of Finance / Matrix reporting to MNC Global Legal Head Job PurposeThe Company Secretary will ensure absolute legal, corporate, and regulatory compliance for ...

Director – Quality Assurance & Quality Control (QA/QC) Location:Unjha, Gujarat Industry:Food Processing – Spices & Pulses (Export-Oriented Unit) Experience Required:Minimum 15 years in QA/QC within the food processing or agro-commodity export industry Job Summary: The Director – QA/QC will be responsible for developing, implementing, and overseeing all quality assurance and quality control systems to ensure ...

Job Purpose To plan, coordinate, and monitor the movement of goods from suppliers to customers efficiently,ensuring timely delivery, cost optimization, and compliance with company and regulatory standards. Key Responsibilities *Plan, coordinate, and monitor inbound and outbound logistics operations*Manage transportation, warehousing, and distribution of goods*Coordinate with transporters, freight forwarders, and vendors*Ensure timely dispatch and ...