50 Job openings found

1) Principal Purpose – To ensure the quality support provided to all the Company Colleague/Customers. 2) Duties  (A) To help with any Support requests logged with Application Support Team for the range of applications. (B) Coordination with Development Team and Customer/User throughout the support lifecycle for logged cases. (Requirement gathering/ documentation/ communication ...

Hands-on experience with troubleshooting hardware, software, users and network issue, good understanding of desktop OS along with good understanding of incident management processes and best practices, post-incident reviews and root cause analysis, IT Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC ...

1) Principal Purpose – To ensure the quality support provided to all the Client/Colleague/Customers. 2) Duties – To help with any Support requests logged with Application Support Team for the range of applications. Coordination within the Team and Customer/User throughout the support lifecycle for logged cases. Create and Manage Application support knowledge base documentation. To ...

Kindly work on this opening. Share profiles with good communication skills only. Should have experience in dealing / communication to US / UK clients over email / Phone, handling L3 and higher level escalations. NOC Team Lead We are looking for a NOC Team Lead to join Gravitas at our Mumbai office. ...

Monitors, escalates, and re-mediate NAS & SAN device/application {access, performance, events} alerts to identify/ potential incidents. Provide storage provisioning for NAS/CAS/SAN systems. Providing Level 2/3 DAS, SAN, NAS Configuring and administering support and expertise as it relates to the storage environment as needed. Implement, maintain, monitor, performance tuning and upgrade Network Attached Storage ...

1. IT Service & Support Management Lead day‑to‑day operations for all enterprise applications to ensure system stability, performance, and availability. Monitor application health dashboards and ensure proactive issue prevention and resolution. Manage incident and service request lifecycle, ensuring closure within defined SLAs/TATs. Identify recurring issues and drive problem management activities to eliminate root causes. Ensure ...

The role As an Application Packaging Analyst, this role requires the individual to serve as a Subject Matter Expert for the packaging, testing, and deployment of software applications using a suite of tools to manage the process.   You will adopt an automation-first, problem management-focused mindset for application packaging across the hardware ...

Job Responsibilities -Providing IT support for all business functions to improve business continuity, service levels and customer satisfaction -IT Operations Management (Incident, Problem Management and change management, creation of Knowledge Base) -Managing IT support for users in all shifts as individual -First level support for Application & Databases related issues and coordinate with cross ...

Key Responsibilities: Provide L3 SAP SD production support and resolve complex functional issues. Analyze incidents, identify root causes, and provide effective solutions. Handle SAP SD change requests, enhancements, and process improvements. Configure and support SAP SD modules including: Sales Order Management Delivery Processing Billing Pricing Customer & Material Master Data Manage end-to-end Order-to-Cash (O2C) processes. Configure pricing procedures, condition techniques, output ...

Education Qualification: BscIT, BE, Minimum 5years experience working as an Active Directory Administrator, Certification in IT Field is preferred, Prior experience in servers and OS Analysis will be given preference. Strong in AD architecture creation and problem-solving skills  Sr. Active Directory Administrator Sr. Active Directory Administrator provides support, implementation, and design services for ...