48 Job openings found

Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...

Maintain production stability, change management, incident management, problem management, DR, Monitoring, automation, adapting to new technologies. Effectively work with business users and other technology colleagues. Ability to multi task, prioritise work and adapt during sometimes pressured situations. Ability to relate a technical issue to business impact and vice versa. Follow issues along a technical or ...

We're hiring for the Servicenow position for one of our reputed clients. Kindly check details. Position: Servicenow Experience in ITSM modules - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog- Understanding of Service-Now Logs for troubleshooting & adhere Service-Now best practices Configuration of the ServiceNow system including creating workflows Monitor health, usage and ...

Eligibility Criteria: Any Graduate, BE, B.Tech Must have sound knowledge on Managing the Storage for VM Ware, Citrix, AWS, Azure and other Cloud technologies Certified Data Management Administrator (NCDA), EMC Proven Professional Certification (EMC), and NetApp Certified Data Administrator, ONTAP. Certifications like MCSE, MCSA, and/or various UNIX certifications are a plus. Exposure with other Cloud Services ...

Maintain awareness of the NFR Framework, work across the 3 Lines of Defense risk management model to ensure that risks are managed to within risk appetite and that where issues and incidents to occur their impact is minimized and managed appropriately through the timely update of books and records, ensuring ...

1) Principal Purpose – To ensure the quality support provided to all the Company Colleague/Customers. 2) Duties  (A) To help with any Support requests logged with Application Support Team for the range of applications. (B) Coordination with Development Team and Customer/User throughout the support lifecycle for logged cases. (Requirement gathering/ documentation/ communication ...

Hands-on experience with troubleshooting hardware, software, users and network issue, good understanding of desktop OS along with good understanding of incident management processes and best practices, post-incident reviews and root cause analysis, IT Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC ...

1) Principal Purpose – To ensure the quality support provided to all the Client/Colleague/Customers. 2) Duties – To help with any Support requests logged with Application Support Team for the range of applications. Coordination within the Team and Customer/User throughout the support lifecycle for logged cases. Create and Manage Application support knowledge base documentation. To ...

1. IT Service & Support Management Lead day‑to‑day operations for all enterprise applications to ensure system stability, performance, and availability. Monitor application health dashboards and ensure proactive issue prevention and resolution. Manage incident and service request lifecycle, ensuring closure within defined SLAs/TATs. Identify recurring issues and drive problem management activities to eliminate root causes. Ensure ...

The role As an Application Packaging Analyst, this role requires the individual to serve as a Subject Matter Expert for the packaging, testing, and deployment of software applications using a suite of tools to manage the process.   You will adopt an automation-first, problem management-focused mindset for application packaging across the hardware ...