444 Job openings found

Role :    Cloud Services Operations        Role Description :    Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based ...

The primary responsibilities of client servicing executives include managing and nurturing client accounts, addressing their needs and ensuring that the services or products delivered meet or exceed their expectations.  Objectives of this role Serving as the primary point of contact between clients and the company. Developing and maintaining strong, long-lasting client relationships by ...

Job Description  Job Role: 1. Call Volume: A goal of making 150 to 200 outbound connected calls per day. This would ensure a high level of outreach and customer engagement. 2. Call Duration: A target of 300 minutes (5 hours) of total talk time per day to meet the desired sales and service ...

We need candidates with more experience in security operations and less in vendor risk management. While there will be some effort around vendor risk during the onboarding of new vendors as part of the JV, the primary focus of the role will shift to security operations once the vendors are ...

  Develop and Implement Quality Systems: Design and establish a comprehensive quality management system (QMS) to ensure consistent service delivery. Ensure adherence to both internal standards and external regulatory requirements specific to the banking sector. Process Optimization & Continuous Improvement: Analyze current processes to identify areas for improvement and efficiency. Lead continuous improvement initiatives using methodologies ...

Roles & Responsibilities: Simplify processes to ensure ease of understanding and application in different scenarios. Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers. Identify opportunities to streamline processes to increase efficiency and improve CX. Team Management -- Leads are in charge of the ...

Job Description: BPO Manager     Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.   Responsibilities:   Lead and develop the bench sales team, handling recruitment, training, and performance management. Establish and optimize operational strategies to meet client needs and internal goals. Build strong client relationships, addressing inquiries and identifying improvement opportunities. Streamline ...

Job Description: BPO Manager     Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.   Responsibilities:   Lead and develop the BPO team, handling recruitment, training, and performance management. Establish and optimize operational strategies to meet client needs and internal goals. Build strong client relationships, addressing inquiries and identifying improvement opportunities. Streamline processes, ...

Job Description: BPO Manager     Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.   Responsibilities:   Lead and develop the BPO team, handling recruitment, training, and performance management. Establish and optimize operational strategies to meet client needs and internal goals. Build strong client relationships, addressing inquiries and identifying improvement opportunities. Streamline processes, ...

  S393077 6 Mumbai 30250-Query Management-Service Desk Non-Voice Support Customer Support Shikha Training & Quality   SR- S393077, CL-6, Location- Mumbai (only). Please find attached the JD for the same.   Manage & run program for portfolio of clients (social media & other S&P clients) Should be handling internal + external stakeholders Resource would be responsible of handling - Quality, Training & Policies Should ...