30 Job openings found

Job DescriptionResponsible for overseeing the performance of a team of contact center operators, Develop plans to achieve the call center targets. ResponsibilitiesTeam Leaders has to ensure seamless servicing of customers. Agents are made aware of the Scorecard targets & Portfolio Benchmark. Ensure that there is cross sell to the customer on ...

Job Title: Senior Developer - Genesys Pure CloudWork Mode: Bangalore(BTM Layout)Timings: 10 AM - 7 PM (IST)Salary: As per Market Standards Position Overview: Role: Professional Services Team Member for Genesys Pure Cloud Contact Center Objective: Provide custom solutions and enhance platform features through customization. Relevant Work Experience: 5-6 years in Software Development (Java/J2EE, Web Services ...

Main Job Tasks and Responsibilities Follows up with customer via telephone or email following initial first sales contact and schedule appointments. Provide information to callers about company services and products Manage inquiries and record the requests in given forms, software and web portals  (training will be provided for software data entry and web portal ...

Introduction – Dyson Dyson is a global technology company with a unique philosophy, led by James Dyson. We transform every category we enter with radical and iconic re-inventions that work, perform and look very different. As a technology and engineering pioneer, we currently operate in the categories of Floorcare, Environmental ...

Job Title: AWS Connect Cloud Engineer Location: Westerville, Ohio (Onsite/Hybrid)Employment Type: W2 OnlyRelocation: Candidates from EST/CST zones may relocate with a valid reason Job Summary We are looking for a skilled AWS Connect Cloud Engineer with hands-on experience in designing, implementing, and managing cloud-based contact center solutions using Amazon Connect. The ideal candidate will have a strong background ...

Position: Integration Developer Location: Pennsylvania, Harrisburg Description of Duties   Responsible for connecting the different systems, applications, and technologies, including SAP S/4HANA, BRIM, Microsoft Dynamics 365, cloud telephony and IVR, web portals, mobile apps, middleware systems, document storage and retrieval solutions, cloud hosting, and more, to ensure they technically work seamlessly together for ...

Primary Role Description: - The Customer Service Assistant Manager (WFM) is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers. He/She will also be responsible to provide suggestions and ...

Trainer - Contact Center Experience: 7 - 8 years, with hands-on experience in voice-based US collections and thorough knowledge of US collection laws Job Type: Permanent Job Location: Pune (Magarpatta City) Shift: Should be flexible with both day and night shifts Notice Period: Up to 30 days Work Mode: Work from office is mandatory About the Role: We ...

Description :Responsible for overseeing the performance of a team of contact center operators, Develop plans to achieve the call center targets. ResponsibilitiesTeam Leaders has to ensure seamless servicing of customers. Agents are made aware of the Scorecard targets & Portfolio Benchmark.Ensure that there is cross sell to the customer on asset ...

Role/ Job Title: Product Lead – BPRG   Function/Department: TURBO Cross Sell   Job Purpose:   Role is in the Cross sell COE which solely takes care of the entire Cross sell capability across the bank ranging across all the products from retail assets to retail liabilities.The business is a horizontal capability in the bank which aims to ...