27 Job openings found

HRO (Contact Center Voice )   HRO (Contact Center Voice )       HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )       HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )     HRO (Contact Center Voice ) HRO (Contact ...

Job Purpose: To lead and manage the insurance telesales function through the contact center, ensuring consistent achievement of sales targets, customer satisfaction, and compliance with regulatory and internal standards. Key Responsibilities: Strategic Leadership: Develop and execute the overall strategy for insurance telesales through the contact center. Align with bank’s retail and bancassurance objectives to optimize ...

To manage Call Centre operations through service partners as per defined KPIs, CustomerInteractions via Non-Voice Channels like emails/Chat and delivering customer experience ofutmost quality through these platforms.  Key Business Objectives:o Drive company revenue through up-selling, retention, win-backs, and new leadtracking/follow-ups via call center operations.o Ensure high-quality customer interactions through non-voice ...

Preferred Background: Experience in managing a contact center team in Real Estate, BPO, or Banking call center environment Strong leadership and team management skills Excellent verbal and written communication in English Proven customer service expertise and complaint resolution experience Job Description: • Supervise and lead the contact center team, ensuring prompt and effective handling of customer ...

Profile : Head - Outbound Contact Center  Exp Required: 10+ Yrs Location - Turbhe  Heading the Digital Acquisition , Virtual Relationship Management & Onboarding of Liability (Domestic / NRI) Accounts ; Acquisition , Onboarding and Customer Value Management for Credit Cards ; Virtual Relationship Management for SME Customers & Merchant Relationships & Assets ...

VP WFM- Bangalore or Mumbai Hope you are doing well! as per our discussion please find attached the job description and below the required details. CTC- 75 LPA including 25% variable   Contact centre experience is must have Candidates from Third party BPO experience Excellent communication skills Seasoned WFM candidate  Kindly share the profile summary in below format ...

Managing the entire contact center business for outbound  business. Team - 200 -300 outbound sales sales & marketing Securities experience handling the entire contact background center business for outbound  business. AVP - Business Growth Manager Proposing potential business deals by contacting potential partners and discovering and exploring opportunities. Setting up meetings between client decision-makers and the company as practice ...

  Roles & Responsibilities: Responsible for quality recruitment, sales planning, business delivery tracking. monitoring and reviewing Elite Banker Performance and mentoring Individuals for effective tele-calling for achievement of the defined goals. Also responsible to ensure adherence with tele-calling guidelines as per regulatory industry norms.Ensuring the Elite Banker Team achieves goal sheet objectives ...

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...

Job DescriptionResponsible for overseeing the performance of a team of contact center operators, Develop plans to achieve the call center targets. ResponsibilitiesTeam Leaders has to ensure seamless servicing of customers. Agents are made aware of the Scorecard targets & Portfolio Benchmark. Ensure that there is cross sell to the customer on ...