30 Job openings found

HRO (Contact Center Voice )   HRO (Contact Center Voice )       HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )       HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )     HRO (Contact Center Voice ) HRO (Contact ...

Job Purpose: To lead and manage the insurance telesales function through the contact center, ensuring consistent achievement of sales targets, customer satisfaction, and compliance with regulatory and internal standards. Key Responsibilities: Strategic Leadership: Develop and execute the overall strategy for insurance telesales through the contact center. Align with bank’s retail and bancassurance objectives to optimize ...

Job Title: Senior Architect - Genesys Pure Cloud Salary: As per Market Standards Work Mode: Bangalore(BTM Layout) Timings: 10 AM - 7 PM (IST) Role: Professional Services Team Member for Genesys Pure Cloud Contact Center Objective: Design custom solutions and enhance features within the Genesys Pure Cloud platform. Relevant Work Experience: 7-8 years of experience in Solution Design, Software Development ...

Profile : Head - Outbound Contact Center  Exp Required: 10+ Yrs Location - Turbhe  Heading the Digital Acquisition , Virtual Relationship Management & Onboarding of Liability (Domestic / NRI) Accounts ; Acquisition , Onboarding and Customer Value Management for Credit Cards ; Virtual Relationship Management for SME Customers & Merchant Relationships & Assets ...

VP WFM- Bangalore or Mumbai Hope you are doing well! as per our discussion please find attached the job description and below the required details. CTC- 75 LPA including 25% variable   Contact centre experience is must have Candidates from Third party BPO experience Excellent communication skills Seasoned WFM candidate  Kindly share the profile summary in below format ...

Managing the entire contact center business for outbound  business. Team - 200 -300 outbound sales sales & marketing Securities experience handling the entire contact background center business for outbound  business. AVP - Business Growth Manager Proposing potential business deals by contacting potential partners and discovering and exploring opportunities. Setting up meetings between client decision-makers and the company as practice ...

  Job Title: Team Leader – Contact Center Operations Location: AhmedabadExperience: 5–8 Years Key Responsibilities:Manage 3–4 client accounts with a team size of 7–10 FTEsEnsure team productivity and adherence to quality SLAs (Service Level Agreements)Conduct weekly client calls, address team queries, and share Minutes of Meeting (MoM)Handle customer escalations and complaints effectivelyLead, motivate, ...

  Roles & Responsibilities: Responsible for quality recruitment, sales planning, business delivery tracking. monitoring and reviewing Elite Banker Performance and mentoring Individuals for effective tele-calling for achievement of the defined goals. Also responsible to ensure adherence with tele-calling guidelines as per regulatory industry norms.Ensuring the Elite Banker Team achieves goal sheet objectives ...

Job Description   Experience Complete understanding of overall operational activities including phone, email, chat, community and social media support   ·         Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner. Capacity Planning experience is preferred.   ·         Minimum of one ...

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...