69 Job openings found

Job Overview: The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...

  Job Descriptions Role Head sales and Marketing Designation Sr. Manager Sales and Marketing Department Sales and Marketing Reporting to Director Reportees Sales and Marketing team.   Job summary To establish Dewas Metal section Group as Market leader [in terms of market share, revenues & customer satisfaction] while achieving sales & marketing targets through a competent Marketing ...

  Job Descriptions Role Head sales and Marketing Designation Sr. Manager Sales and Marketing Department Sales and Marketing Reporting to Director Reportees Sales and Marketing team.   Job summary To establish Dewas Metal section Group as Market leader [in terms of market share, revenues & customer satisfaction] while achieving sales & marketing targets through a competent Marketing ...

Position:          Head Coordinator - Customer Centricity Location:         Mumbai Experience:     3 - 5 Years Industries:      Pharma - API   Responsibilities: Order Receipt & Verification : Receive and verify customer orders and supporting documents from the Sales/Marketing Team (including product specifications, customer-specific specifications, PO, delivery instructions and packing instructions). Validate ...

Job Description: We are seeking a dynamic and customer-oriented individual to join our team as an Assistant manager for customer service. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent ...

 Role – Customer Care Representative   KPI – Customer satisfaction score Conversion percentage   KRA – Customer communication Coordination with logistics / finance / quality departments for resolution. Maintaining CRM tools / reports   Job Description:   Manage incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid ...

Key Performance area Marketing planning and driving revenue growth To Conduct market analysis & identifying opportunities of growing business with existing customers To use effectively various sources such as trade journals, industry network, trade associations to build a strong market data base & find out opportunities to sale new & existing products to ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

Location – Navi Mumbai Self Goals - Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer. - Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage - Manage end ...

A CRM (Customer Relationship Management) role in water treatment involves managing client data, handling inquiries, tracking sales/service, and using CRM software (like Salesforce, HubSpot) to streamline operations for water purification, wastewater treatment, or RO plant services, focusing on customer communication, technical support, and driving revenue through effective client management and sales support for ...